Staff
Management
Ben Kirkpatrick
Sales Manager
Zaqueray Berridge
Chevy Sales Manager
Meagan Basen
Internet Director
Steve Chilton
Chevy Service Manager
Sonny Glover
General Manager
Jarrett Schrom
CHEVROLET SERVICE CONSULTANT
Oct 28, 2020
Jarrod was up front with details and kept me informed...
Jarrod was up front with details and kept me informed about what was going on with my car. Offered a loaner car, when it became available, but I had lost my license and couldn't get it.
Oct 27, 2020
The service was a expected. There were no problems with...
The service was a expected. There were no problems with anything. I will return if I have any other needs for service for my vehicle.
Oct 23, 2020
Jarrett was extremely helpful. The waiting time was very...
Jarrett was extremely helpful. The waiting time was very reasonable. Jarrett helped me with a lot of available options for my van that I did not know.
Oct 20, 2020
Jarrett was a great service technician and helped me out!...
Jarrett was a great service technician and helped me out! He was professional and he efficiently juggled multiple customers with ease. Would recommend working with Jarrett to another customer.
Oct 17, 2020
My tire pressure was not checked. That’s the only...
My tire pressure was not checked. That’s the only complaint I have. I was actually looking forward to my appointment so I could get air put in my tires.
Lisa Guthrie
Chevy Service Advisor
Oct 21, 2020
Very satisfied with the service. Lisa is always very...
Very satisfied with the service. Lisa is always very accommodating and friendly. Miss having my car cleaned inside when having my car in for service
Oct 19, 2020
Convenient drop off, friendly staff who want to help....
Convenient drop off, friendly staff who want to help. Very clean service area with a good lounge. Everything is covered from when you arrive to when you get your car back which helps during a rainstorm.
Oct 19, 2020
Lisa got it done! Didn't have to keep calling and...
Lisa got it done! Didn't have to keep calling and checking up on. Lisa always does a great job weather it's my Chevy Cruise or my ZO6, ZR1.
Oct 15, 2020
Lisa Guthrie goes to the extreme to provide customer...
Lisa Guthrie goes to the extreme to provide customer satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service.
Oct 12, 2020
Everything I asked for was completed and everyone was...
Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs.
Pete Wicher
Sales Specialist
Oct 19, 2020
They did a great job from owner to sales .everything I...
They did a great job from owner to sales .everything I needed they help me with. When the car came in they made sure I knew everything about it. Thanks
Oct 13, 2020
Purchased a 2020 Silverado 2500 and it rides great. Pete...
Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!
Oct 09, 2020
They were able to get all items taken care of on my 2019...
They were able to get all items taken care of on my 2019 Silverado quickly. Also the truck loner they provided was a big help so I did not have to drive back a second time.
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 09, 2020
Very satisfied with what I have now . Love all the safety...
Very satisfied with what I have now . Love all the safety features in the car . Service was great . Could use more snacks in the waiting room .
Jessica Torres
Service Advisor
Oct 21, 2020
Jessica, the person I dealt with in service is friendly,...
Jessica, the person I dealt with in service is friendly, professional, considerate and very customer oriented. She does a fantastic job. Jessica is outstanding. I really appreciate Regal Chevrolet's option of out door seating while waiting for repairs. Face masks should be required at all times. I noticed several employees not wearing masks.
Oct 12, 2020
Everything I asked for was completed and everyone was...
Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs.
Oct 06, 2020
I had a pretty good experience at Regal Chevrolet, an...
I had a pretty good experience at Regal Chevrolet, an excellent seller and service person,Jessica Torres was sweet and very profesional. Thank you so much!!!!!
Oct 01, 2020
Jessica was great! She answered every question without...
Jessica was great! She answered every question without any hesitation. She took her time to assist with me. I was given her undivided attentions. Whatever she did not know, she found out.
Sep 29, 2020
Always responsive, friendly, up front, efficient and able...
Always responsive, friendly, up front, efficient and able to resolve my issues. The waiting room was very nice and I always get awesome service. Today was no exception.
Rich Bridges
Chevy Sales Specialist
Oct 21, 2020
Rich Bridges was pleasure to work with leasing our new...
Rich Bridges was pleasure to work with leasing our new Chevrolet Traverse. Excellent customer service and very knowledgeable of the vehicle. Will definitely refer anyone we know looking for a vehicle.
Oct 12, 2020
My sales reps, Richard and Issa, were the greatest people...
My sales reps, Richard and Issa, were the greatest people to help get the car I wanted. They were exceptional through and through. For all of your car needs I recommend these two guys. Thanks again.
Oct 10, 2020
Unbelievable friendly service salesman Richard Bridges...
Unbelievable friendly service salesman Richard Bridges was outstanding very friendly enjoyed every moment with him. I definitely recommend anyone to go to Regal Chevrolet they are absolutely fantastic.
Oct 09, 2020
Rich was great, so friendly and no high-pressure sales....
Rich was great, so friendly and no high-pressure sales. Found the exact vehicle we were looking for. Explained the features and controls before we left and answered our questions. Love our Traverse! Would recommend! Eric in the Finance Dept. was very friendly and knowledgeable as well! Great car buying experience, thank you all!
Sep 29, 2020
He was extremely helpful in finding the car I wanted. He...
He was extremely helpful in finding the car I wanted. He also stayed late to get my deal done since I work late hours. He did great follow up with every question I had. Great job and very easy to work with.
Ray Grupi
Sales Specialist
Oct 27, 2020
They are the Best Ray is our guy always a pleasure . Very...
They are the Best Ray is our guy always a pleasure . Very fast and efficient service. Ray makes us feel at ease when we come in.
Oct 12, 2020
Very easy and friendly to work with fast and efficient....
Very easy and friendly to work with fast and efficient. Everyone worked very hard to ensure that we got a fantastic deal and service. Thanks
Oct 06, 2020
I will buy all my cars from here from now on out I love...
I will buy all my cars from here from now on out I love my new truck all my friends at work are envious of me
Sep 05, 2020
This was the best experience EVER! Everything was done...
This was the best experience EVER! Everything was done online/email and by phone at my convenience. Plus the car was delivered to me. Thank you Ray! This was made so painless because of you and Chevrolet for having a good product in the Sonic, plus an actual key! Thanks so MUCH!
Aug 26, 2020
I just wanted to thank my salesman Ray Grupi. He was...
I just wanted to thank my salesman Ray Grupi. He was amazing and put me in a 2017 Chevy cruz. I absolutely love my new vehicle. Eric the finance manager also was fantastic. I will tell all my friends and family about Regal
Misael Ortega
Sales Associate
Oct 28, 2020
Misael was great! He did everything he could to get me in...
Misael was great! He did everything he could to get me in the truck I wanted for a price that I could work with! Thankyou Regal Chevrolet!
Oct 26, 2020
Es un dealear muy bien organizado,tiene grandes...
Es un dealear muy bien organizado,tiene grandes profesionales.Me atendieron excelente,mis respetos para el vendedor y todos los q tuvieron involucrados en la compra de mi Vehículo.MUCHAS GRACIAS...
Oct 19, 2020
I got exactly what I wanted.. staff were great!! Went in...
I got exactly what I wanted.. staff were great!! Went in for an oil change and lefted with a 2020 blazer will definitely be back
Oct 13, 2020
The sales department, particularly Misael, were great!...
The sales department, particularly Misael, were great! The general manager, Zaq was great! The two of them spoke reasonably and understanding of life situations and with wants versus needs! Just some small things not pertaining to those two that keep me from giving five stars.
Aug 21, 2020
We were thrilled with our 2020 Silverado truck and Regal...
We were thrilled with our 2020 Silverado truck and Regal Chevrolet! The dealership was wonderful, and appreciated our business. We loved our salesman, Misael Ortega. He was kind, helpful and worked hard to accommodate us and our needs. Thank you for a great experience!
Ben Kirkpatrick
Sales Manager
Oct 28, 2020
Misael was great! He did everything he could to get me in...
Misael was great! He did everything he could to get me in the truck I wanted for a price that I could work with! Thankyou Regal Chevrolet!
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 10, 2020
Very satisfied! Rich was very helpful and accommodating....
Very satisfied! Rich was very helpful and accommodating. Other than the lengthy hours I spent in two days, that I know is normal, the whole experience was wonderful!
Sep 01, 2020
Regal has always done be good, when it comes to buying...
Regal has always done be good, when it comes to buying cars. But I do have to say that Rich Bridges and Charles the finance guy, when up and beyond for me to buy my most recent car, the Malibu 2020
Aug 08, 2020
This was my first vehicle purchase and Rich made it very...
This was my first vehicle purchase and Rich made it very easy and pleasurable. The entire staff was helpful and the entire process from viewing the vehicle to driving my Camaro home took less than 24 hours. Rich took the time to review the instruments, set up Onstar and introduce me to the service team. Great job and great experience.
Stan May
Finance Manager
Oct 06, 2020
I will buy all my cars from here from now on out I love...
I will buy all my cars from here from now on out I love my new truck all my friends at work are envious of me
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 10, 2020
Very satisfied! Rich was very helpful and accommodating....
Very satisfied! Rich was very helpful and accommodating. Other than the lengthy hours I spent in two days, that I know is normal, the whole experience was wonderful!
Aug 16, 2020
Everything was great. Rich was Great to work with and I...
Everything was great. Rich was Great to work with and I will recommend him to everyone I know looking to buy a car. Awesome service!
Jul 13, 2020
Very good experience. The sales person Ray was very good...
Very good experience. The sales person Ray was very good as well as the staff that I met. Was a very pleasant experience. I would recommend Regal Dealerships
Zaqueray Berridge
Chevy Sales Manager
Oct 26, 2020
Es un dealear muy bien organizado,tiene grandes...
Es un dealear muy bien organizado,tiene grandes profesionales.Me atendieron excelente,mis respetos para el vendedor y todos los q tuvieron involucrados en la compra de mi Vehículo.MUCHAS GRACIAS...
Oct 13, 2020
The sales department, particularly Misael, were great!...
The sales department, particularly Misael, were great! The general manager, Zaq was great! The two of them spoke reasonably and understanding of life situations and with wants versus needs! Just some small things not pertaining to those two that keep me from giving five stars.
Jul 21, 2020
Rich was absolutely amazing and very patient with me! I...
Rich was absolutely amazing and very patient with me! I was a first time buyer and I am so happy I picked Regal! Thank you so much Rich you’re awesome!
Jul 18, 2020
Great buying experience
I would like to thank Rich Bridges for a great car buying experience. Rich was very diligent in working with us for the best price and a quality vehicle. Rich was eager to make the sale but with no pressure on our part. He was quick on getting back to me by phone and always had the information needed. Closing the deal was easy with Rich , Zaq and Charles doing the final documentations. For a car sale to be in and out within 2-3 hours is a miracle, But, It happened. So in Closing , when anyone is looking for a great deal , Just ask for Rich Bridges and I am sure it will happen. Larry J Boudreau
Jul 10, 2020
had an amazing experience, Rich knew exactly what I was...
had an amazing experience, Rich knew exactly what I was looking for, Zaqureray and Charlie helped get me into it! Thanks for the wonderful experience!
Matthew Mackay
Sales Specialist
Oct 06, 2020
I had a pretty good experience at Regal Chevrolet, an...
I had a pretty good experience at Regal Chevrolet, an excellent seller and service person,Jessica Torres was sweet and very profesional. Thank you so much!!!!!
Sep 14, 2020
Oh my gosh I got to meet the owner Sal during my visit!...
Oh my gosh I got to meet the owner Sal during my visit! I traded in a 2018 Chevy equinox for a 2020 Chevy equinox it is my favorite car of the last 34 years of driving. Matthew Mackey is my salesman and was so professional so pleasant to work with not in any way shape or form your typical sleazy sales guy not at all. He knows every car on the lot the trim level the package what it has but it doesn’t very easy to test drive with very easy-going very mellow very professional very educated. I would recommend this dealership and Matthew to anyone no matter what age or where you are in life very easy to talk to you not pushy and listens to your concerns and matches you to your perfect vehicle. I really honestly cannot say enough good things about this dealership thank you Sal thank you Matthew thank you to everyone at Regal Chevrolet. The housekeeper offered me water and kept the dealership very clean. Charles made the signing documents in the finance department a sheer pleasure and easy to understand. Thank you for the continued pleasant vehicle purchasing experience I have had two Honda Odyssey‘s from Sals Honda dealership and now to Sals Chevy‘s from Regal Chevy very happy from the owner to a salesman to finance and housekeeping professional and friendly.
Aug 15, 2020
Awesome customer service. Really appreciate all the help...
Awesome customer service. Really appreciate all the help Rich and everyone that worked with me provided. Really went above and beyond. After the purchase was completed, there were still follow up to make sure everything was fine.
Jul 03, 2020
The service is usually satisfactory to me.All of the...
The service is usually satisfactory to me. All of the staff are very professional, I have been a customer since 2014. No problems to report. Thanks for everything.
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Meagan Basen
Internet Director
Sep 01, 2020
Lisa was so great!! We truly appreciate all your help,...
Lisa was so great!! We truly appreciate all your help, and guidance with the service. Super happy with the results. Thank you so very much!!
Apr 01, 2020
Good experience
Jarret has been a game-changer for me at regal, i have had issues in the past with some of the service reps. he goes above and beyond for the customer keeping you informed.
Mar 25, 2020
Great service very quick and easy to book. It is also in...
Great service very quick and easy to book. It is also in a convenient location that allowed me to drop of my truck while I worked
Mar 13, 2020
Regal is a very good place to shop for a new or used...
Regal is a very good place to shop for a new or used vehicle. This is my second truck I have bought from Regal and Pete and everyone was great.
Feb 06, 2020
This is the best dealership in Polk County. From top to...
This is the best dealership in Polk County. From top to bottom they prioritize great customer service. They take pride in putting customers in the car of their dreams. Misael Ortega is highly recommended.
Stephen Spong
Service Advisor
Oct 26, 2020
Stephen was very helpful and knowledgeable with my...
Stephen was very helpful and knowledgeable with my service. He kept me updated and informed on the service of my truck. His helpfulness was appreciated!
Oct 23, 2020
Customer service was great I feel like they bent over...
Customer service was great I feel like they bent over backwards in trying to help me Took less time to fix than what was thought it would take
Oct 22, 2020
It was a pleasure working with Steven in service. He was...
It was a pleasure working with Steven in service. He was very nice and kept me informed without me having to call to find anything out. The work was done in a quick amount of time and I had my vehicle back the next day. I just recently had to deal with another dealership that was absolutely horrible. I know to go no where else but Regal Chevrolet from now on. Thank you so much.
Sep 30, 2020
Stephen, was very professional and made sure my vehicle...
Stephen, was very professional and made sure my vehicle needs were met! He notified me to follow up with me about the status of my vehicle every chance he got! He’s awesome!
Sep 28, 2020
Incompetence in every aspect. Many of the phone operators...
Incompetence in every aspect. Many of the phone operators are unintelligible. Calling for updates, no one knew the status of my car. Said they’d call back. No call back. They also did not know what was to be fixed. Took them seven hours to complete and I’m not convinced they did the work since the whole experience was a jamble. Took my son’s car in the next day. Left it. Got a call back an hour later saying they didn’t have the part. Dropped off my son to get his car and it took an hour for them to bring the car to him. While he was waiting a salesperson accosted him asking if he’d like to upgrade.
Albert Rivera
Finance Manager
Oct 28, 2020
Misael was great! He did everything he could to get me in...
Misael was great! He did everything he could to get me in the truck I wanted for a price that I could work with! Thankyou Regal Chevrolet!
Oct 27, 2020
Everyone was so nice and went above and beyond to make...
Everyone was so nice and went above and beyond to make sure my husband and i were satisfied. We love our new truck! We will definitely do business with Regal Chevrolet again.
Oct 26, 2020
Es un dealear muy bien organizado,tiene grandes...
Es un dealear muy bien organizado,tiene grandes profesionales.Me atendieron excelente,mis respetos para el vendedor y todos los q tuvieron involucrados en la compra de mi Vehículo.MUCHAS GRACIAS...
Oct 21, 2020
Rich Bridges was pleasure to work with leasing our new...
Rich Bridges was pleasure to work with leasing our new Chevrolet Traverse. Excellent customer service and very knowledgeable of the vehicle. Will definitely refer anyone we know looking for a vehicle.
Oct 19, 2020
I got exactly what I wanted.. staff were great!! Went in...
I got exactly what I wanted.. staff were great!! Went in for an oil change and lefted with a 2020 blazer will definitely be back
Caty Gorman
KBB Buying Specialist
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Mar 24, 2020
Fantastic experience - great selection of vehicles to...
Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with
Feb 28, 2020
Brought my car in for an oil change and left $171 less in...
Brought my car in for an oil change and left $171 less in my wallet, it appears the hood latch had broken and the only people under that hood is your crew? I am beyond livid. I will be finding someone else from now on to service my vehicles.
Jan 31, 2020
Regal has made my shopping experience easy and fun. They...
Regal has made my shopping experience easy and fun. They really took the time to help me. I even got a free gift. Thank you Regal!!!!!!
Steve Chilton
Chevy Service Manager
May 15, 2020
Went for a warrenty repair. Was told I needed additional...
Went for a warrenty repair. Was told I needed additional work that would cost $400. Said okay. They had to order parts. I came back and they said the additional work order was wrong and it would cost closer to $900. I requested a refund for the payment on the parts. It took 6 weeks to get the refund. I went to Chevy Service Center in winter Haven. Got the repair done there for $270.
Feb 22, 2020
Horrible customer service experience. No communication...
Horrible customer service experience. No communication about delays and poor quality of service when checking out. In ability to use giftcard even if states service is allowed.
Dec 27, 2019
Seven Grand
I was greeted, in the usual very professional manner, by an extremely busy service provider, Ms. Lisa. I described the symptoms of my troubles,after which, I was driven home in their shuttle. The next day I was advised of the problem, told parts would be shipped and the issue rectified. Regal did as described. Excellent service!
Chris Lashley
Service Advisor
Oct 23, 2020
I didn't need any major mechanical or cosmetic work done...
I didn't need any major mechanical or cosmetic work done on my vehicle--just a brake light that had been shattered somehow, but they fixed by bumper, which was loose, free of charge. the staff was very helpful and knowledgeable.
Sep 24, 2020
The service was fine and friendly but it you can't take...
The service was fine and friendly but it you can't take my vehicle to the garage until 7:30 don't schedule me at 7. I could have used the extra half hour sleep. I was the first customer of the day
Issa Bendeck
Chevy Specialist
Oct 12, 2020
My sales reps, Richard and Issa, were the greatest people...
My sales reps, Richard and Issa, were the greatest people to help get the car I wanted. They were exceptional through and through. For all of your car needs I recommend these two guys. Thanks again.
Sonny Glover
General Manager
Oct 13, 2020
Purchased a 2020 Silverado 2500 and it rides great. Pete...
Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!
Sales
Pete Wicher
Sales Specialist
Rich Bridges
Chevy Sales Specialist
Ray Grupi
Sales Specialist
Misael Ortega
Sales Associate
Matthew Mackay
Sales Specialist
Caty Gorman
KBB Buying Specialist
Issa Bendeck
Chevy Specialist
Austin Blomeley
Chevy Specialist
Jarrett Schrom
CHEVROLET SERVICE CONSULTANT
Oct 28, 2020
Jarrod was up front with details and kept me informed...
Jarrod was up front with details and kept me informed about what was going on with my car. Offered a loaner car, when it became available, but I had lost my license and couldn't get it.
Oct 27, 2020
The service was a expected. There were no problems with...
The service was a expected. There were no problems with anything. I will return if I have any other needs for service for my vehicle.
Oct 23, 2020
Jarrett was extremely helpful. The waiting time was very...
Jarrett was extremely helpful. The waiting time was very reasonable. Jarrett helped me with a lot of available options for my van that I did not know.
Oct 20, 2020
Jarrett was a great service technician and helped me out!...
Jarrett was a great service technician and helped me out! He was professional and he efficiently juggled multiple customers with ease. Would recommend working with Jarrett to another customer.
Oct 17, 2020
My tire pressure was not checked. That’s the only...
My tire pressure was not checked. That’s the only complaint I have. I was actually looking forward to my appointment so I could get air put in my tires.
Lisa Guthrie
Chevy Service Advisor
Oct 21, 2020
Very satisfied with the service. Lisa is always very...
Very satisfied with the service. Lisa is always very accommodating and friendly. Miss having my car cleaned inside when having my car in for service
Oct 19, 2020
Convenient drop off, friendly staff who want to help....
Convenient drop off, friendly staff who want to help. Very clean service area with a good lounge. Everything is covered from when you arrive to when you get your car back which helps during a rainstorm.
Oct 19, 2020
Lisa got it done! Didn't have to keep calling and...
Lisa got it done! Didn't have to keep calling and checking up on. Lisa always does a great job weather it's my Chevy Cruise or my ZO6, ZR1.
Oct 15, 2020
Lisa Guthrie goes to the extreme to provide customer...
Lisa Guthrie goes to the extreme to provide customer satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service.
Oct 12, 2020
Everything I asked for was completed and everyone was...
Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs.
Pete Wicher
Sales Specialist
Oct 19, 2020
They did a great job from owner to sales .everything I...
They did a great job from owner to sales .everything I needed they help me with. When the car came in they made sure I knew everything about it. Thanks
Oct 13, 2020
Purchased a 2020 Silverado 2500 and it rides great. Pete...
Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!
Oct 09, 2020
They were able to get all items taken care of on my 2019...
They were able to get all items taken care of on my 2019 Silverado quickly. Also the truck loner they provided was a big help so I did not have to drive back a second time.
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 09, 2020
Very satisfied with what I have now . Love all the safety...
Very satisfied with what I have now . Love all the safety features in the car . Service was great . Could use more snacks in the waiting room .
Jessica Torres
Service Advisor
Oct 21, 2020
Jessica, the person I dealt with in service is friendly,...
Jessica, the person I dealt with in service is friendly, professional, considerate and very customer oriented. She does a fantastic job. Jessica is outstanding. I really appreciate Regal Chevrolet's option of out door seating while waiting for repairs. Face masks should be required at all times. I noticed several employees not wearing masks.
Oct 12, 2020
Everything I asked for was completed and everyone was...
Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs.
Oct 06, 2020
I had a pretty good experience at Regal Chevrolet, an...
I had a pretty good experience at Regal Chevrolet, an excellent seller and service person,Jessica Torres was sweet and very profesional. Thank you so much!!!!!
Oct 01, 2020
Jessica was great! She answered every question without...
Jessica was great! She answered every question without any hesitation. She took her time to assist with me. I was given her undivided attentions. Whatever she did not know, she found out.
Sep 29, 2020
Always responsive, friendly, up front, efficient and able...
Always responsive, friendly, up front, efficient and able to resolve my issues. The waiting room was very nice and I always get awesome service. Today was no exception.
Rich Bridges
Chevy Sales Specialist
Oct 21, 2020
Rich Bridges was pleasure to work with leasing our new...
Rich Bridges was pleasure to work with leasing our new Chevrolet Traverse. Excellent customer service and very knowledgeable of the vehicle. Will definitely refer anyone we know looking for a vehicle.
Oct 12, 2020
My sales reps, Richard and Issa, were the greatest people...
My sales reps, Richard and Issa, were the greatest people to help get the car I wanted. They were exceptional through and through. For all of your car needs I recommend these two guys. Thanks again.
Oct 10, 2020
Unbelievable friendly service salesman Richard Bridges...
Unbelievable friendly service salesman Richard Bridges was outstanding very friendly enjoyed every moment with him. I definitely recommend anyone to go to Regal Chevrolet they are absolutely fantastic.
Oct 09, 2020
Rich was great, so friendly and no high-pressure sales....
Rich was great, so friendly and no high-pressure sales. Found the exact vehicle we were looking for. Explained the features and controls before we left and answered our questions. Love our Traverse! Would recommend! Eric in the Finance Dept. was very friendly and knowledgeable as well! Great car buying experience, thank you all!
Sep 29, 2020
He was extremely helpful in finding the car I wanted. He...
He was extremely helpful in finding the car I wanted. He also stayed late to get my deal done since I work late hours. He did great follow up with every question I had. Great job and very easy to work with.
Ray Grupi
Sales Specialist
Oct 27, 2020
They are the Best Ray is our guy always a pleasure . Very...
They are the Best Ray is our guy always a pleasure . Very fast and efficient service. Ray makes us feel at ease when we come in.
Oct 12, 2020
Very easy and friendly to work with fast and efficient....
Very easy and friendly to work with fast and efficient. Everyone worked very hard to ensure that we got a fantastic deal and service. Thanks
Oct 06, 2020
I will buy all my cars from here from now on out I love...
I will buy all my cars from here from now on out I love my new truck all my friends at work are envious of me
Sep 05, 2020
This was the best experience EVER! Everything was done...
This was the best experience EVER! Everything was done online/email and by phone at my convenience. Plus the car was delivered to me. Thank you Ray! This was made so painless because of you and Chevrolet for having a good product in the Sonic, plus an actual key! Thanks so MUCH!
Aug 26, 2020
I just wanted to thank my salesman Ray Grupi. He was...
I just wanted to thank my salesman Ray Grupi. He was amazing and put me in a 2017 Chevy cruz. I absolutely love my new vehicle. Eric the finance manager also was fantastic. I will tell all my friends and family about Regal
Misael Ortega
Sales Associate
Oct 28, 2020
Misael was great! He did everything he could to get me in...
Misael was great! He did everything he could to get me in the truck I wanted for a price that I could work with! Thankyou Regal Chevrolet!
Oct 26, 2020
Es un dealear muy bien organizado,tiene grandes...
Es un dealear muy bien organizado,tiene grandes profesionales.Me atendieron excelente,mis respetos para el vendedor y todos los q tuvieron involucrados en la compra de mi Vehículo.MUCHAS GRACIAS...
Oct 19, 2020
I got exactly what I wanted.. staff were great!! Went in...
I got exactly what I wanted.. staff were great!! Went in for an oil change and lefted with a 2020 blazer will definitely be back
Oct 13, 2020
The sales department, particularly Misael, were great!...
The sales department, particularly Misael, were great! The general manager, Zaq was great! The two of them spoke reasonably and understanding of life situations and with wants versus needs! Just some small things not pertaining to those two that keep me from giving five stars.
Aug 21, 2020
We were thrilled with our 2020 Silverado truck and Regal...
We were thrilled with our 2020 Silverado truck and Regal Chevrolet! The dealership was wonderful, and appreciated our business. We loved our salesman, Misael Ortega. He was kind, helpful and worked hard to accommodate us and our needs. Thank you for a great experience!
Ben Kirkpatrick
Sales Manager
Oct 28, 2020
Misael was great! He did everything he could to get me in...
Misael was great! He did everything he could to get me in the truck I wanted for a price that I could work with! Thankyou Regal Chevrolet!
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 10, 2020
Very satisfied! Rich was very helpful and accommodating....
Very satisfied! Rich was very helpful and accommodating. Other than the lengthy hours I spent in two days, that I know is normal, the whole experience was wonderful!
Sep 01, 2020
Regal has always done be good, when it comes to buying...
Regal has always done be good, when it comes to buying cars. But I do have to say that Rich Bridges and Charles the finance guy, when up and beyond for me to buy my most recent car, the Malibu 2020
Aug 08, 2020
This was my first vehicle purchase and Rich made it very...
This was my first vehicle purchase and Rich made it very easy and pleasurable. The entire staff was helpful and the entire process from viewing the vehicle to driving my Camaro home took less than 24 hours. Rich took the time to review the instruments, set up Onstar and introduce me to the service team. Great job and great experience.
Stan May
Finance Manager
Oct 06, 2020
I will buy all my cars from here from now on out I love...
I will buy all my cars from here from now on out I love my new truck all my friends at work are envious of me
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 10, 2020
Very satisfied! Rich was very helpful and accommodating....
Very satisfied! Rich was very helpful and accommodating. Other than the lengthy hours I spent in two days, that I know is normal, the whole experience was wonderful!
Aug 16, 2020
Everything was great. Rich was Great to work with and I...
Everything was great. Rich was Great to work with and I will recommend him to everyone I know looking to buy a car. Awesome service!
Jul 13, 2020
Very good experience. The sales person Ray was very good...
Very good experience. The sales person Ray was very good as well as the staff that I met. Was a very pleasant experience. I would recommend Regal Dealerships
Zaqueray Berridge
Chevy Sales Manager
Oct 26, 2020
Es un dealear muy bien organizado,tiene grandes...
Es un dealear muy bien organizado,tiene grandes profesionales.Me atendieron excelente,mis respetos para el vendedor y todos los q tuvieron involucrados en la compra de mi Vehículo.MUCHAS GRACIAS...
Oct 13, 2020
The sales department, particularly Misael, were great!...
The sales department, particularly Misael, were great! The general manager, Zaq was great! The two of them spoke reasonably and understanding of life situations and with wants versus needs! Just some small things not pertaining to those two that keep me from giving five stars.
Jul 21, 2020
Rich was absolutely amazing and very patient with me! I...
Rich was absolutely amazing and very patient with me! I was a first time buyer and I am so happy I picked Regal! Thank you so much Rich you’re awesome!
Jul 18, 2020
Great buying experience
I would like to thank Rich Bridges for a great car buying experience. Rich was very diligent in working with us for the best price and a quality vehicle. Rich was eager to make the sale but with no pressure on our part. He was quick on getting back to me by phone and always had the information needed. Closing the deal was easy with Rich , Zaq and Charles doing the final documentations. For a car sale to be in and out within 2-3 hours is a miracle, But, It happened. So in Closing , when anyone is looking for a great deal , Just ask for Rich Bridges and I am sure it will happen. Larry J Boudreau
Jul 10, 2020
had an amazing experience, Rich knew exactly what I was...
had an amazing experience, Rich knew exactly what I was looking for, Zaqureray and Charlie helped get me into it! Thanks for the wonderful experience!
Matthew Mackay
Sales Specialist
Oct 06, 2020
I had a pretty good experience at Regal Chevrolet, an...
I had a pretty good experience at Regal Chevrolet, an excellent seller and service person,Jessica Torres was sweet and very profesional. Thank you so much!!!!!
Sep 14, 2020
Oh my gosh I got to meet the owner Sal during my visit!...
Oh my gosh I got to meet the owner Sal during my visit! I traded in a 2018 Chevy equinox for a 2020 Chevy equinox it is my favorite car of the last 34 years of driving. Matthew Mackey is my salesman and was so professional so pleasant to work with not in any way shape or form your typical sleazy sales guy not at all. He knows every car on the lot the trim level the package what it has but it doesn’t very easy to test drive with very easy-going very mellow very professional very educated. I would recommend this dealership and Matthew to anyone no matter what age or where you are in life very easy to talk to you not pushy and listens to your concerns and matches you to your perfect vehicle. I really honestly cannot say enough good things about this dealership thank you Sal thank you Matthew thank you to everyone at Regal Chevrolet. The housekeeper offered me water and kept the dealership very clean. Charles made the signing documents in the finance department a sheer pleasure and easy to understand. Thank you for the continued pleasant vehicle purchasing experience I have had two Honda Odyssey‘s from Sals Honda dealership and now to Sals Chevy‘s from Regal Chevy very happy from the owner to a salesman to finance and housekeeping professional and friendly.
Aug 15, 2020
Awesome customer service. Really appreciate all the help...
Awesome customer service. Really appreciate all the help Rich and everyone that worked with me provided. Really went above and beyond. After the purchase was completed, there were still follow up to make sure everything was fine.
Jul 03, 2020
The service is usually satisfactory to me.All of the...
The service is usually satisfactory to me. All of the staff are very professional, I have been a customer since 2014. No problems to report. Thanks for everything.
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Meagan Basen
Internet Director
Sep 01, 2020
Lisa was so great!! We truly appreciate all your help,...
Lisa was so great!! We truly appreciate all your help, and guidance with the service. Super happy with the results. Thank you so very much!!
Apr 01, 2020
Good experience
Jarret has been a game-changer for me at regal, i have had issues in the past with some of the service reps. he goes above and beyond for the customer keeping you informed.
Mar 25, 2020
Great service very quick and easy to book. It is also in...
Great service very quick and easy to book. It is also in a convenient location that allowed me to drop of my truck while I worked
Mar 13, 2020
Regal is a very good place to shop for a new or used...
Regal is a very good place to shop for a new or used vehicle. This is my second truck I have bought from Regal and Pete and everyone was great.
Feb 06, 2020
This is the best dealership in Polk County. From top to...
This is the best dealership in Polk County. From top to bottom they prioritize great customer service. They take pride in putting customers in the car of their dreams. Misael Ortega is highly recommended.
Stephen Spong
Service Advisor
Oct 26, 2020
Stephen was very helpful and knowledgeable with my...
Stephen was very helpful and knowledgeable with my service. He kept me updated and informed on the service of my truck. His helpfulness was appreciated!
Oct 23, 2020
Customer service was great I feel like they bent over...
Customer service was great I feel like they bent over backwards in trying to help me Took less time to fix than what was thought it would take
Oct 22, 2020
It was a pleasure working with Steven in service. He was...
It was a pleasure working with Steven in service. He was very nice and kept me informed without me having to call to find anything out. The work was done in a quick amount of time and I had my vehicle back the next day. I just recently had to deal with another dealership that was absolutely horrible. I know to go no where else but Regal Chevrolet from now on. Thank you so much.
Sep 30, 2020
Stephen, was very professional and made sure my vehicle...
Stephen, was very professional and made sure my vehicle needs were met! He notified me to follow up with me about the status of my vehicle every chance he got! He’s awesome!
Sep 28, 2020
Incompetence in every aspect. Many of the phone operators...
Incompetence in every aspect. Many of the phone operators are unintelligible. Calling for updates, no one knew the status of my car. Said they’d call back. No call back. They also did not know what was to be fixed. Took them seven hours to complete and I’m not convinced they did the work since the whole experience was a jamble. Took my son’s car in the next day. Left it. Got a call back an hour later saying they didn’t have the part. Dropped off my son to get his car and it took an hour for them to bring the car to him. While he was waiting a salesperson accosted him asking if he’d like to upgrade.
Albert Rivera
Finance Manager
Oct 28, 2020
Misael was great! He did everything he could to get me in...
Misael was great! He did everything he could to get me in the truck I wanted for a price that I could work with! Thankyou Regal Chevrolet!
Oct 27, 2020
Everyone was so nice and went above and beyond to make...
Everyone was so nice and went above and beyond to make sure my husband and i were satisfied. We love our new truck! We will definitely do business with Regal Chevrolet again.
Oct 26, 2020
Es un dealear muy bien organizado,tiene grandes...
Es un dealear muy bien organizado,tiene grandes profesionales.Me atendieron excelente,mis respetos para el vendedor y todos los q tuvieron involucrados en la compra de mi Vehículo.MUCHAS GRACIAS...
Oct 21, 2020
Rich Bridges was pleasure to work with leasing our new...
Rich Bridges was pleasure to work with leasing our new Chevrolet Traverse. Excellent customer service and very knowledgeable of the vehicle. Will definitely refer anyone we know looking for a vehicle.
Oct 19, 2020
I got exactly what I wanted.. staff were great!! Went in...
I got exactly what I wanted.. staff were great!! Went in for an oil change and lefted with a 2020 blazer will definitely be back
Caty Gorman
KBB Buying Specialist
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Mar 24, 2020
Fantastic experience - great selection of vehicles to...
Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with
Feb 28, 2020
Brought my car in for an oil change and left $171 less in...
Brought my car in for an oil change and left $171 less in my wallet, it appears the hood latch had broken and the only people under that hood is your crew? I am beyond livid. I will be finding someone else from now on to service my vehicles.
Jan 31, 2020
Regal has made my shopping experience easy and fun. They...
Regal has made my shopping experience easy and fun. They really took the time to help me. I even got a free gift. Thank you Regal!!!!!!
Steve Chilton
Chevy Service Manager
May 15, 2020
Went for a warrenty repair. Was told I needed additional...
Went for a warrenty repair. Was told I needed additional work that would cost $400. Said okay. They had to order parts. I came back and they said the additional work order was wrong and it would cost closer to $900. I requested a refund for the payment on the parts. It took 6 weeks to get the refund. I went to Chevy Service Center in winter Haven. Got the repair done there for $270.
Feb 22, 2020
Horrible customer service experience. No communication...
Horrible customer service experience. No communication about delays and poor quality of service when checking out. In ability to use giftcard even if states service is allowed.
Dec 27, 2019
Seven Grand
I was greeted, in the usual very professional manner, by an extremely busy service provider, Ms. Lisa. I described the symptoms of my troubles,after which, I was driven home in their shuttle. The next day I was advised of the problem, told parts would be shipped and the issue rectified. Regal did as described. Excellent service!
Chris Lashley
Service Advisor
Oct 23, 2020
I didn't need any major mechanical or cosmetic work done...
I didn't need any major mechanical or cosmetic work done on my vehicle--just a brake light that had been shattered somehow, but they fixed by bumper, which was loose, free of charge. the staff was very helpful and knowledgeable.
Sep 24, 2020
The service was fine and friendly but it you can't take...
The service was fine and friendly but it you can't take my vehicle to the garage until 7:30 don't schedule me at 7. I could have used the extra half hour sleep. I was the first customer of the day
Issa Bendeck
Chevy Specialist
Oct 12, 2020
My sales reps, Richard and Issa, were the greatest people...
My sales reps, Richard and Issa, were the greatest people to help get the car I wanted. They were exceptional through and through. For all of your car needs I recommend these two guys. Thanks again.
Sonny Glover
General Manager
Oct 13, 2020
Purchased a 2020 Silverado 2500 and it rides great. Pete...
Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!
Service
Jarrett Schrom
CHEVROLET SERVICE CONSULTANT
Lisa Guthrie
Chevy Service Advisor
Jessica Torres
Service Advisor
Stephen Spong
Service Advisor
Chris Lashley
Service Advisor
Jarrett Schrom
CHEVROLET SERVICE CONSULTANT
Oct 28, 2020
Jarrod was up front with details and kept me informed...
Jarrod was up front with details and kept me informed about what was going on with my car. Offered a loaner car, when it became available, but I had lost my license and couldn't get it.
Oct 27, 2020
The service was a expected. There were no problems with...
The service was a expected. There were no problems with anything. I will return if I have any other needs for service for my vehicle.
Oct 23, 2020
Jarrett was extremely helpful. The waiting time was very...
Jarrett was extremely helpful. The waiting time was very reasonable. Jarrett helped me with a lot of available options for my van that I did not know.
Oct 20, 2020
Jarrett was a great service technician and helped me out!...
Jarrett was a great service technician and helped me out! He was professional and he efficiently juggled multiple customers with ease. Would recommend working with Jarrett to another customer.
Oct 17, 2020
My tire pressure was not checked. That’s the only...
My tire pressure was not checked. That’s the only complaint I have. I was actually looking forward to my appointment so I could get air put in my tires.
Lisa Guthrie
Chevy Service Advisor
Oct 21, 2020
Very satisfied with the service. Lisa is always very...
Very satisfied with the service. Lisa is always very accommodating and friendly. Miss having my car cleaned inside when having my car in for service
Oct 19, 2020
Convenient drop off, friendly staff who want to help....
Convenient drop off, friendly staff who want to help. Very clean service area with a good lounge. Everything is covered from when you arrive to when you get your car back which helps during a rainstorm.
Oct 19, 2020
Lisa got it done! Didn't have to keep calling and...
Lisa got it done! Didn't have to keep calling and checking up on. Lisa always does a great job weather it's my Chevy Cruise or my ZO6, ZR1.
Oct 15, 2020
Lisa Guthrie goes to the extreme to provide customer...
Lisa Guthrie goes to the extreme to provide customer satisfaction to her service customers. This has been my wife and my experience every time we have Lisa for service.
Oct 12, 2020
Everything I asked for was completed and everyone was...
Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs.
Pete Wicher
Sales Specialist
Oct 19, 2020
They did a great job from owner to sales .everything I...
They did a great job from owner to sales .everything I needed they help me with. When the car came in they made sure I knew everything about it. Thanks
Oct 13, 2020
Purchased a 2020 Silverado 2500 and it rides great. Pete...
Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!
Oct 09, 2020
They were able to get all items taken care of on my 2019...
They were able to get all items taken care of on my 2019 Silverado quickly. Also the truck loner they provided was a big help so I did not have to drive back a second time.
Sep 22, 2020
Pete was knowledgeable, friendly and made my new purchase...
Pete was knowledgeable, friendly and made my new purchase feel custom to my budget and was able to help me drive out of the dealership with my dream car! Thank you Pete for listening and your service!
Sep 09, 2020
Very satisfied with what I have now . Love all the safety...
Very satisfied with what I have now . Love all the safety features in the car . Service was great . Could use more snacks in the waiting room .
Jessica Torres
Service Advisor
Oct 21, 2020
Jessica, the person I dealt with in service is friendly,...
Jessica, the person I dealt with in service is friendly, professional, considerate and very customer oriented. She does a fantastic job. Jessica is outstanding. I really appreciate Regal Chevrolet's option of out door seating while waiting for repairs. Face masks should be required at all times. I noticed several employees not wearing masks.
Oct 12, 2020
Everything I asked for was completed and everyone was...
Everything I asked for was completed and everyone was extremely helpful and kind. I plan to return to that service department for any future needs.