Staff

Management

Ben Kirkpatrick

Ben Kirkpatrick

Chevy Sales Manager
45 Reviews
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Zaqueray Berridge

Zaqueray Berridge

Chevy Sales Manager
36 Reviews
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Sal Campisi Jr.

Sal Campisi Jr.

Dealer Principal
12 Reviews
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Steve Chilton

Steve Chilton

Chevy Service Manager
9 Reviews
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Sonny Glover

Sonny Glover

General Manager
4 Reviews
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Cris Aviso

Cris Aviso

Finance Director
3 Reviews
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Alaina Southern

Alaina Southern

Assistant
1 Review
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Jarrett Schrom

Jarrett Schrom

Chevy Service Adviser
Dealership Experience 3 years 10 months
Industry Experience 5 years 8 months
Recent Reviews

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 04, 2021

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Jarett was amazing. He communicated with us every step of...

Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done.

Jun 30, 2021

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The staff was courteous knowledgeable efficient. The...

The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. Thanks.

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Lisa Guthrie

Lisa Guthrie

Chevy Service Advisor
Dealership Experience 11 years 2 months
Industry Experience 19 years 10 months
Recent Reviews

Jul 07, 2021

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Lisa was a pleasure to work with. She is right on the...

Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jun 28, 2021

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Easy to get in. Customer transportation is great, very...

Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and personality who knows and helps her customers. Thomas Reynolds

Jun 28, 2021

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I went in for a basic tire repair for my truck and...

I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.

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Pete Wicher

Pete Wicher

Chevy Specialist
Recent Reviews

Nov 13, 2021

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Great experience from start to finish. Pete did an...

Great experience from start to finish. Pete did an awesome job. Very happy with the process.

Sep 08, 2021

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Pete was awesome he helped me right away we found a brand...

Pete was awesome he helped me right away we found a brand new car !! And he made it hassle free I’ll be sending anyone looking for a car to him !!! Thank you !

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 22, 2021

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Pete and the rest of the staff were awesome to deal...

Pete and the rest of the staff were awesome to deal with.Charles made our finance experience very easy. The team was prompt in there responcw

Aug 18, 2021

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Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

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Chris Lashley

Chris Lashley

Chevy Service Adviser
Recent Reviews

Jul 06, 2021

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Employee Rating

Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Employee Rating

Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 05, 2021

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Regal Chevrolet is the best Dealership The service...

Regal Chevrolet is the best Dealership The service department are the best The service department representatives Go out their way to Make sure you get the best deals When it comes to servicing your vehicle....

Jul 05, 2021

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My service advisor did actively communicate while my...

My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.

Jun 28, 2021

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Great service. Fixed the car in a timely manner and knew...

Great service. Fixed the car in a timely manner and knew exactly what to fix. Like how you can text abd ask questions during your service

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Misael Ortega

Misael Ortega

Chevy Specialist
Recent Reviews

Jul 20, 2021

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Very knowledgeable about their products, Everyone was...

Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop

Jun 25, 2021

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Great service at the Regal Chevrolet dealer in Lakeland...

Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Jun 01, 2021

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I had one of the best experiences at Regal! I walked in &...

I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!

May 04, 2021

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Misael was a wonderful salesman he answered every...

Misael was a wonderful salesman he answered every question we had and he was polite and friendly. Thank you for everything the service was excellent

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Ben Kirkpatrick

Ben Kirkpatrick

Chevy Sales Manager
Recent Reviews

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 24, 2021

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No issues getting a great deal put together. Dealership...

No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.

Jun 12, 2021

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Very friendly and accommodating until I did not receive...

Very friendly and accommodating until I did not receive several items agreed as part of my new car purchase. Never heard back from dealership management.

Mar 22, 2021

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I leased a 2021 Chevrolet Silverado from them. Pete found...

I leased a 2021 Chevrolet Silverado from them. Pete found me a great value on a brand new truck when I was looking at used. He walked me on a tour of the dealership and made me feel extremely welcome. Would definitely use this entire team again!! Charlie spent a ton of time making the deal happen. IM LOVING MY NEW TRUCK!!!

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Charlie Norwood

Charlie Norwood

Finance Manager
Recent Reviews

Nov 13, 2021

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Great experience from start to finish. Pete did an...

Great experience from start to finish. Pete did an awesome job. Very happy with the process.

Sep 08, 2021

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Pete was awesome he helped me right away we found a brand...

Pete was awesome he helped me right away we found a brand new car !! And he made it hassle free I’ll be sending anyone looking for a car to him !!! Thank you !

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 22, 2021

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Pete and the rest of the staff were awesome to deal...

Pete and the rest of the staff were awesome to deal with.Charles made our finance experience very easy. The team was prompt in there responcw

Aug 18, 2021

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Employee Rating

Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

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Stan May

Stan May

Finance Manager
Recent Reviews

Nov 17, 2021

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I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Sep 08, 2021

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Pete was awesome he helped me right away we found a brand...

Pete was awesome he helped me right away we found a brand new car !! And he made it hassle free I’ll be sending anyone looking for a car to him !!! Thank you !

Jul 20, 2021

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Very knowledgeable about their products, Everyone was...

Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

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Matthew Mackay

Matthew Mackay

Chevy Specialist
Contact Me
Dealership Experience 2 years
Industry Experience 2 years
Come to Regal and allow me to assist you shop for a new car! I will show you a truly different experience.
Recent Reviews

Nov 17, 2021

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I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Nov 05, 2021

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Best in the business, if you stop by regal Chevy Matt is...

Best in the business, if you stop by regal Chevy Matt is the guy to see.

May 03, 2021

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Great service and hospitality Idjdnxjdjd didi didjc...

Great service and hospitality Idjdnxjdjd didi didjc dhdjdid didnf djdidj dhdjdj didjcj dhdjdj dhdjdjd dhdjdjd dbdjdj dhdjd dhdjd djdjd. Djdjd. Djdjd. Djdjd xjjdbd djdjdn hd

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

Apr 21, 2021

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I bought my car here last year and this year. Zaq has...

I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!

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Zaqueray Berridge

Zaqueray Berridge

Chevy Sales Manager
Dealership Experience 2 years 7 months
Industry Experience 9 years 11 months
Recent Reviews

Nov 17, 2021

Dealership Rating
Employee Rating

I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

Apr 21, 2021

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I bought my car here last year and this year. Zaq has...

I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!

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Melissa Ragonese

Melissa Ragonese

Service Advisor
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Jul 08, 2021

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Everyone was very professional, customer oriented, and...

Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 02, 2021

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Clean and nice staff very professional good location for...

Clean and nice staff very professional good location for Lakeland.

Jul 01, 2021

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Melissa is the best service person I have ever dealt...

Melissa is the best service person I have ever dealt with. I was not impressed with sales but am very impressed with the service department. Thank you Melissa!

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Ricky Custodio

Ricky Custodio

Chevy Specialist
Contact Me
Dealership Experience 1 years 1 months
Recent Reviews

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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Awesome salesman. Thanks for helping me out. He went...

Awesome salesman. Thanks for helping me out. He went above and beyond to make sure I had all the information need to get a new truck.

Jun 30, 2021

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Disappoint i buy a use pick up and sale person dint tell...

Disappoint i buy a use pick up and sale person dint tell me that the car was in to crashes and old mats and tires.

Jun 30, 2021

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Every employee we were in contact with were very friendly...

Every employee we were in contact with were very friendly and polite. Ricky Custodio made the purchasing process very stress free. He was very professional and followed through with his promised commitments. Josh Woodard in finance was very thorough in his coverage of the financial agreements. Paul Clason was great in the service department. He got our vehicle scheduled and work completed as promised and on time. Special call out to Dianne in the parts department as she was very helpful getting the extra accessories ordered and shipped for my new truck. Great new vehicle buying experience. Definitely recommend this dealership to all my friends.

Jun 29, 2021

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Ricky helped me get my used 2500 truck! He made it easy...

Ricky helped me get my used 2500 truck! He made it easy to work and made the experience amazing! Definitely recommend!

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Issa Bendeck

Issa Bendeck

Chevy Specialist
Contact Me
Industry Experience 6 years 7 months
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Sal Campisi Jr.

Sal Campisi Jr.

Dealer Principal
Recent Reviews

Jun 07, 2021

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Going to Regal for service is always easy, fast and a...

Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work

Jun 28, 2020

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Sal has well trained staff. Lisa documented all repairs...

Sal has well trained staff. Lisa documented all repairs recommended without pressure to perform them. Repairs were made in 2 visits that were approved and curtesy van was nice option

Jun 27, 2020

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Sal and team always treat me like family. Will always...

Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.

Jun 23, 2020

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Ben and Zaq above and beyond

Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx

May 06, 2020

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The salesman was diligent and worked very hard to get the...

The salesman was diligent and worked very hard to get the best deal available to us. The management was very supportive and the finance manager was awesome

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Steve Chilton

Steve Chilton

Chevy Service Manager
Recent Reviews

Aug 14, 2021

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Extremely professional and approachable. Steve handled a...

Extremely professional and approachable. Steve handled a very uncomfortable situation that I encountered with one of the drivers (Richard) and followed up to help diffuse said situation.

Jun 11, 2021

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The service Dept. messed up my oil change. But, a...

The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Apr 22, 2021

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Technicians are not knowledgeable at all. They play the...

Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission

Nov 11, 2020

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everyone at Regal that i have dealt with have been...

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .

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Caty Gorman

Caty Gorman

KBB Buying Specialist
Recent Reviews

Apr 16, 2021

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NO they won't top off fluids, NO they can't document tire...

NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why it's low for 89.00. So while Sal says YES, some in service say NO. I get a call from a young person who does not seem really interested in my satisfaction but wants to know, anyway. Told her the price charged was slightly different from the amount texted to me. Suffered through a loud soap opera during my wait only to find a remote kind of hidden by the coffee machine. Maybe I just got a day that everyone was sick of customers or maybe the staff is just burned out on service with a smile and tired of having a YES CAN DO attitude. I only spoke to a few people and maybe the others were ok I don't know. I appreciate the special price for the happy hour oil change but feel all customers should really be treated the same regardless of the price. It ended up costing me nearly 100.00 anyway. Kind of left me with the feeling that there's a lot of pressure to make money in service dept. at the expense of really good customer service.

Jan 20, 2021

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Leah and Katie were absolutely wonderful! Going above and...

Leah and Katie were absolutely wonderful! Going above and beyond: they made my experience so easy, effortless, and special. I left with my dream car!

Nov 10, 2020

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They are amazing and very trust worthy. We have bought 5...

They are amazing and very trust worthy. We have bought 5 vehicles from them and our daughters first car. They will always keep our business

Jul 01, 2020

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well. Few years Ago I I bought one of my vehicle at that...

well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.

Mar 24, 2020

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Fantastic experience - great selection of vehicles to...

Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with

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Sonny Glover

Sonny Glover

General Manager
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Jan 07, 2021

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Once experiencing Regal Chevrolet and the fantastic folks...

Once experiencing Regal Chevrolet and the fantastic folks there, I won’t go anywhere else. There’s is far above any other dealership that I’ve experienced in over 50 years if car buying in the four states I have resided in. Thanks once again to Regal Chevrolet!!

Nov 11, 2020

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everyone at Regal that i have dealt with have been...

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .

Oct 12, 2020

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Purchased a 2020 Silverado 2500 and it rides great. Pete...

Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!

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Cris Aviso

Cris Aviso

Finance Director
Recent Reviews

Aug 18, 2021

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Employee Rating

Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

Jun 23, 2021

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Great service! Super people! Always on time. Good...

Great service! Super people! Always on time. Good work! We appreciate all of the above!

Jun 15, 2021

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Awesome service. Great experience. Very happy witj the...

Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice

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Michelle Sorongon

Michelle Sorongon

Chevy Specialist
Recent Reviews

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Alaina Southern

Alaina Southern

Assistant
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

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Sunset Flemings

Sunset Flemings

Chevy Specialist
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Rick Gaddis

Rick Gaddis

Chevy Specialist
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Ryan Shaw

Ryan Shaw

Kelly Blue Book Purchasing Specialist
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    Ricky Custodio

    Ricky Custodio

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    Pete Wicher

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    Issa Bendeck

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    Caty Gorman

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    Michelle Sorongon

    Chevy Specialist

    1 Review
    Rick Gaddis

    Rick Gaddis

    Chevy Specialist

    Ryan Shaw

    Ryan Shaw

    Kelly Blue Book Purchasing Specialist

    Sunset Flemings

    Sunset Flemings

    Chevy Specialist

Sales

Pete Wicher

Pete Wicher

Chevy Specialist
108 Reviews
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Misael Ortega

Misael Ortega

Chevy Specialist
52 Reviews
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Matthew Mackay

Matthew Mackay

Chevy Specialist
38 Reviews
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Ricky Custodio

Ricky Custodio

Chevy Specialist
15 Reviews
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Issa Bendeck

Issa Bendeck

Chevy Specialist
14 Reviews
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Caty Gorman

Caty Gorman

KBB Buying Specialist
7 Reviews
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Sunset Flemings

Sunset Flemings

Chevy Specialist
View Bio
Rick Gaddis

Rick Gaddis

Chevy Specialist
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Jarrett Schrom

Jarrett Schrom

Chevy Service Adviser
Dealership Experience 3 years 10 months
Industry Experience 5 years 8 months
Recent Reviews

Aug 16, 2021

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Employee Rating

Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jul 06, 2021

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Employee Rating

Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 04, 2021

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Jarett was amazing. He communicated with us every step of...

Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done.

Jun 30, 2021

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The staff was courteous knowledgeable efficient. The...

The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. Thanks.

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Lisa Guthrie

Lisa Guthrie

Chevy Service Advisor
Dealership Experience 11 years 2 months
Industry Experience 19 years 10 months
Recent Reviews

Jul 07, 2021

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Employee Rating

Lisa was a pleasure to work with. She is right on the...

Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed.

Jul 06, 2021

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Employee Rating

Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

Dealership Rating
Employee Rating

Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jun 28, 2021

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Easy to get in. Customer transportation is great, very...

Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and personality who knows and helps her customers. Thomas Reynolds

Jun 28, 2021

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I went in for a basic tire repair for my truck and...

I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.

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Pete Wicher

Pete Wicher

Chevy Specialist
Recent Reviews

Nov 13, 2021

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Great experience from start to finish. Pete did an...

Great experience from start to finish. Pete did an awesome job. Very happy with the process.

Sep 08, 2021

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Pete was awesome he helped me right away we found a brand...

Pete was awesome he helped me right away we found a brand new car !! And he made it hassle free I’ll be sending anyone looking for a car to him !!! Thank you !

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 22, 2021

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Pete and the rest of the staff were awesome to deal...

Pete and the rest of the staff were awesome to deal with.Charles made our finance experience very easy. The team was prompt in there responcw

Aug 18, 2021

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Employee Rating

Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

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Chris Lashley

Chris Lashley

Chevy Service Adviser
Recent Reviews

Jul 06, 2021

Dealership Rating
Employee Rating

Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Employee Rating

Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 05, 2021

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Regal Chevrolet is the best Dealership The service...

Regal Chevrolet is the best Dealership The service department are the best The service department representatives Go out their way to Make sure you get the best deals When it comes to servicing your vehicle....

Jul 05, 2021

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My service advisor did actively communicate while my...

My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.

Jun 28, 2021

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Great service. Fixed the car in a timely manner and knew...

Great service. Fixed the car in a timely manner and knew exactly what to fix. Like how you can text abd ask questions during your service

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Misael Ortega

Misael Ortega

Chevy Specialist
Recent Reviews

Jul 20, 2021

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Employee Rating

Very knowledgeable about their products, Everyone was...

Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop

Jun 25, 2021

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Great service at the Regal Chevrolet dealer in Lakeland...

Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Jun 01, 2021

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I had one of the best experiences at Regal! I walked in &...

I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!

May 04, 2021

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Misael was a wonderful salesman he answered every...

Misael was a wonderful salesman he answered every question we had and he was polite and friendly. Thank you for everything the service was excellent

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Ben Kirkpatrick

Ben Kirkpatrick

Chevy Sales Manager
Recent Reviews

Aug 09, 2021

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Employee Rating

I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 24, 2021

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No issues getting a great deal put together. Dealership...

No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.

Jun 12, 2021

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Very friendly and accommodating until I did not receive...

Very friendly and accommodating until I did not receive several items agreed as part of my new car purchase. Never heard back from dealership management.

Mar 22, 2021

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I leased a 2021 Chevrolet Silverado from them. Pete found...

I leased a 2021 Chevrolet Silverado from them. Pete found me a great value on a brand new truck when I was looking at used. He walked me on a tour of the dealership and made me feel extremely welcome. Would definitely use this entire team again!! Charlie spent a ton of time making the deal happen. IM LOVING MY NEW TRUCK!!!

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Charlie Norwood

Charlie Norwood

Finance Manager
Recent Reviews

Nov 13, 2021

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Employee Rating

Great experience from start to finish. Pete did an...

Great experience from start to finish. Pete did an awesome job. Very happy with the process.

Sep 08, 2021

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Pete was awesome he helped me right away we found a brand...

Pete was awesome he helped me right away we found a brand new car !! And he made it hassle free I’ll be sending anyone looking for a car to him !!! Thank you !

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 22, 2021

Dealership Rating
Employee Rating

Pete and the rest of the staff were awesome to deal...

Pete and the rest of the staff were awesome to deal with.Charles made our finance experience very easy. The team was prompt in there responcw

Aug 18, 2021

Dealership Rating
Employee Rating

Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

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Stan May

Stan May

Finance Manager
Recent Reviews

Nov 17, 2021

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Employee Rating

I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Sep 08, 2021

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Pete was awesome he helped me right away we found a brand...

Pete was awesome he helped me right away we found a brand new car !! And he made it hassle free I’ll be sending anyone looking for a car to him !!! Thank you !

Jul 20, 2021

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Very knowledgeable about their products, Everyone was...

Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop

Jun 02, 2021

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Employee Rating

Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

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Matthew Mackay

Matthew Mackay

Chevy Specialist
Contact Me
Dealership Experience 2 years
Industry Experience 2 years
Come to Regal and allow me to assist you shop for a new car! I will show you a truly different experience.
Recent Reviews

Nov 17, 2021

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Employee Rating

I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Nov 05, 2021

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Best in the business, if you stop by regal Chevy Matt is...

Best in the business, if you stop by regal Chevy Matt is the guy to see.

May 03, 2021

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Great service and hospitality Idjdnxjdjd didi didjc...

Great service and hospitality Idjdnxjdjd didi didjc dhdjdid didnf djdidj dhdjdj didjcj dhdjdj dhdjdjd dhdjdjd dbdjdj dhdjd dhdjd djdjd. Djdjd. Djdjd. Djdjd xjjdbd djdjdn hd

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

Apr 21, 2021

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I bought my car here last year and this year. Zaq has...

I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!

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Zaqueray Berridge

Zaqueray Berridge

Chevy Sales Manager
Dealership Experience 2 years 7 months
Industry Experience 9 years 11 months
Recent Reviews

Nov 17, 2021

Dealership Rating
Employee Rating

I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jun 10, 2021

Dealership Rating
Employee Rating

It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Apr 27, 2021

Dealership Rating
Employee Rating

This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

Apr 21, 2021

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I bought my car here last year and this year. Zaq has...

I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!

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Melissa Ragonese

Melissa Ragonese

Service Advisor
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Jul 08, 2021

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Everyone was very professional, customer oriented, and...

Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 02, 2021

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Clean and nice staff very professional good location for...

Clean and nice staff very professional good location for Lakeland.

Jul 01, 2021

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Melissa is the best service person I have ever dealt...

Melissa is the best service person I have ever dealt with. I was not impressed with sales but am very impressed with the service department. Thank you Melissa!

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Ricky Custodio

Ricky Custodio

Chevy Specialist
Contact Me
Dealership Experience 1 years 1 months
Recent Reviews

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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Awesome salesman. Thanks for helping me out. He went...

Awesome salesman. Thanks for helping me out. He went above and beyond to make sure I had all the information need to get a new truck.

Jun 30, 2021

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Disappoint i buy a use pick up and sale person dint tell...

Disappoint i buy a use pick up and sale person dint tell me that the car was in to crashes and old mats and tires.

Jun 30, 2021

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Every employee we were in contact with were very friendly...

Every employee we were in contact with were very friendly and polite. Ricky Custodio made the purchasing process very stress free. He was very professional and followed through with his promised commitments. Josh Woodard in finance was very thorough in his coverage of the financial agreements. Paul Clason was great in the service department. He got our vehicle scheduled and work completed as promised and on time. Special call out to Dianne in the parts department as she was very helpful getting the extra accessories ordered and shipped for my new truck. Great new vehicle buying experience. Definitely recommend this dealership to all my friends.

Jun 29, 2021

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Ricky helped me get my used 2500 truck! He made it easy...

Ricky helped me get my used 2500 truck! He made it easy to work and made the experience amazing! Definitely recommend!

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Issa Bendeck

Issa Bendeck

Chevy Specialist
Contact Me
Industry Experience 6 years 7 months
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 16, 2021

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Employee Rating

Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Aug 09, 2021

Dealership Rating
Employee Rating

I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Sal Campisi Jr.

Sal Campisi Jr.

Dealer Principal
Recent Reviews

Jun 07, 2021

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Going to Regal for service is always easy, fast and a...

Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work

Jun 28, 2020

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Sal has well trained staff. Lisa documented all repairs...

Sal has well trained staff. Lisa documented all repairs recommended without pressure to perform them. Repairs were made in 2 visits that were approved and curtesy van was nice option

Jun 27, 2020

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Sal and team always treat me like family. Will always...

Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.

Jun 23, 2020

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Ben and Zaq above and beyond

Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx

May 06, 2020

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The salesman was diligent and worked very hard to get the...

The salesman was diligent and worked very hard to get the best deal available to us. The management was very supportive and the finance manager was awesome

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Steve Chilton

Steve Chilton

Chevy Service Manager
Recent Reviews

Aug 14, 2021

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Extremely professional and approachable. Steve handled a...

Extremely professional and approachable. Steve handled a very uncomfortable situation that I encountered with one of the drivers (Richard) and followed up to help diffuse said situation.

Jun 11, 2021

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The service Dept. messed up my oil change. But, a...

The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Apr 22, 2021

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Technicians are not knowledgeable at all. They play the...

Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission

Nov 11, 2020

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everyone at Regal that i have dealt with have been...

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .

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Caty Gorman

Caty Gorman

KBB Buying Specialist
Recent Reviews

Apr 16, 2021

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Employee Rating

NO they won't top off fluids, NO they can't document tire...

NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why it's low for 89.00. So while Sal says YES, some in service say NO. I get a call from a young person who does not seem really interested in my satisfaction but wants to know, anyway. Told her the price charged was slightly different from the amount texted to me. Suffered through a loud soap opera during my wait only to find a remote kind of hidden by the coffee machine. Maybe I just got a day that everyone was sick of customers or maybe the staff is just burned out on service with a smile and tired of having a YES CAN DO attitude. I only spoke to a few people and maybe the others were ok I don't know. I appreciate the special price for the happy hour oil change but feel all customers should really be treated the same regardless of the price. It ended up costing me nearly 100.00 anyway. Kind of left me with the feeling that there's a lot of pressure to make money in service dept. at the expense of really good customer service.

Jan 20, 2021

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Leah and Katie were absolutely wonderful! Going above and...

Leah and Katie were absolutely wonderful! Going above and beyond: they made my experience so easy, effortless, and special. I left with my dream car!

Nov 10, 2020

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They are amazing and very trust worthy. We have bought 5...

They are amazing and very trust worthy. We have bought 5 vehicles from them and our daughters first car. They will always keep our business

Jul 01, 2020

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well. Few years Ago I I bought one of my vehicle at that...

well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.

Mar 24, 2020

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Fantastic experience - great selection of vehicles to...

Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with

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Sonny Glover

Sonny Glover

General Manager
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Jan 07, 2021

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Once experiencing Regal Chevrolet and the fantastic folks...

Once experiencing Regal Chevrolet and the fantastic folks there, I won’t go anywhere else. There’s is far above any other dealership that I’ve experienced in over 50 years if car buying in the four states I have resided in. Thanks once again to Regal Chevrolet!!

Nov 11, 2020

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everyone at Regal that i have dealt with have been...

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .

Oct 12, 2020

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Purchased a 2020 Silverado 2500 and it rides great. Pete...

Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!

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Cris Aviso

Cris Aviso

Finance Director
Recent Reviews

Aug 18, 2021

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Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

Jun 23, 2021

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Great service! Super people! Always on time. Good...

Great service! Super people! Always on time. Good work! We appreciate all of the above!

Jun 15, 2021

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Awesome service. Great experience. Very happy witj the...

Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice

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Michelle Sorongon

Michelle Sorongon

Chevy Specialist
Recent Reviews

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Alaina Southern

Alaina Southern

Assistant
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

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Sunset Flemings

Sunset Flemings

Chevy Specialist
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Rick Gaddis

Rick Gaddis

Chevy Specialist
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Ryan Shaw

Ryan Shaw

Kelly Blue Book Purchasing Specialist
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    Ricky Custodio

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