Staff
Service
Lisa Guthrie
Chevy Service Advisor
Jarrett Schrom
CHEVROLET SERVICE CONSULTANT
Jessica Torres
Service Advisor
Sales
Pete Wicher
Sales Specialist
Ray Grupi
Sales Specialist
Misael Ortega
Sales Associate
Rich Bridges
Chevy Sales Specialist
Leah Gorman
Chevy Sales Specialist
Matthew Mackay
Sales Specialist
Carlos Ortega
Pre-owned Sales Specialist
Caty Gorman
KBB Buying Specialist
Debbie Rivera
Xchange Specialist
Management
Ben Kirkpatrick
Sales Manager
Zaqueray Berridge
Chevy Sales Manager
Meagan Basen
Internet Director
Steve Chilton
Chevy Service Manager
Finance
Stan May
Finance Manager
Lisa Guthrie
Chevy Service Advisor
Jul 01, 2020
What we asked to be done and what we were charged for was...
What we asked to be done and what we were charged for was not completed. We went in to have updates on the electronic system so Car Play would work correctly. We were told they couldn’t do that but they did update “other things” but couldn’t tell us what. $80+
Jul 01, 2020
Courteous, friendly, professional.
Worth the long drive from Winter Park. Richard Bridges took great care of me throughout the buying process. Albert Rivera took extra time to thoroughly explain details .
Jun 30, 2020
Lisa Guthrie in Chevy service is awesome ! The whole...
Lisa Guthrie in Chevy service is awesome ! The whole staff is so helpful & polite. We have bought vehicles & had them serviced for years ! Love having them in Lakeland !
Jun 28, 2020
They went above and beyond to help me out of a very tough...
They went above and beyond to help me out of a very tough situation that means a lot to me. They stayed late to get it done.
Jun 28, 2020
4 new tires, bad valve stems - 4 flat tires on I-4. made...
4 new tires, bad valve stems - 4 flat tires on I-4. made it right tell me didn’t have low pressure sensors - yes it did!
Jarrett Schrom
CHEVROLET SERVICE CONSULTANT
Aug 04, 2020
Great customer service! Very knowledgeable about the...
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle! However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Jul 20, 2020
Always a pleasure to work with consistent people. It...
Always a pleasure to work with consistent people. It matters! Jarrett always calls to keep me in the loop or returns my call within a decent timeframe if I miss him. Mike (the driver) never fails to carry on a good conversation. These' s guys are keepers!
Jul 09, 2020
The.dealership was very clean the employees was very...
The.dealership was very clean the employees was very professional and polite.the service and wait time was very good the restroom were very clean
Jul 06, 2020
It took quite a while for my car to be serviced. Ouch !!...
It took quite a while for my car to be serviced. Ouch !! 3 hours.. I was sent next store because Kia service wasn't available. So when my long appoointment was over..I'm driving home in the rain to find that the replacement rear wiper blade was not put on. Hope my window is alright. Went back the next day.
Jun 29, 2020
Called and got an appointment the very same day. We lost...
Called and got an appointment the very same day. We lost a rear door handle and could not close the door securely. Fixed while waiting.
Pete Wicher
Sales Specialist
Aug 04, 2020
Great customer service! Very knowledgeable about the...
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle! However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Aug 03, 2020
Car Buying Fast Lane
This dealer is so efficient I was in and out in two hours. I had already picked the vehicle online but they had me out fast. The finance office is the best a half hour!! Thanks Pete and Charles!
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jun 29, 2020
Regal Used Cars and Chevy have been easy to work with....
Regal Used Cars and Chevy have been easy to work with. Staff has taken care of my needs and going above and beyond to help.
Jun 28, 2020
Great deal! Great service great salesman! Exactly what I...
Great deal! Great service great salesman! Exactly what I wanted! The car I was delivered to my house over in Lake Hamilton! Be seeing you guys again in September when my wife’s car comes off lease!
Ray Grupi
Sales Specialist
Aug 04, 2020
Great customer service! Very knowledgeable about the...
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle! However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Aug 04, 2020
This man went above and beyond to get us into the vehicle...
This man went above and beyond to get us into the vehicle we wanted! He still checks up on us occasionally!! He went so far as to come to our home with us to obtain the insurance information that we forgot!
Jul 13, 2020
Very good experience. The sales person Ray was very good...
Very good experience. The sales person Ray was very good as well as the staff that I met. Was a very pleasant experience. I would recommend Regal Dealerships
Jul 06, 2020
I was very happy with my experience at Regal. The process...
I was very happy with my experience at Regal. The process was so smooth and Ray was such a great help and had an awesome personality which made the experience that much better.
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jessica Torres
Service Advisor
Jul 23, 2020
Great Service Experience
I brought in my SUV for maintenance and had a very positive experience with Jessica Torres (Service Advisor). She was very helpful and always kept me in the loop with what was happening with my vehicle. Will be back again!
Jun 28, 2020
Customer service was excellent they took care of all the...
Customer service was excellent they took care of all the work my vehicle needed including oil change. I will recommend anyone to get service done.
Jun 28, 2020
Jessica is a person you can rely on because she knows how...
Jessica is a person you can rely on because she knows how to give good costumer services. I would recommend anyone to chevy to purchase their car
Jun 28, 2020
They always get us in and taken care of pretty quickly....
They always get us in and taken care of pretty quickly. Staff have always been very pleasant and attentive. We've bought our past 5 vehicles through Regal and look forward to future business with them.
Jun 28, 2020
Always great service just about every time I go up there....
Always great service just about every time I go up there. Haven't had an issue with anyone up there in years. Really great department
Misael Ortega
Sales Associate
Aug 01, 2020
The experience i had previous to purchasing my car was a...
The experience i had previous to purchasing my car was a real depressing situation I want to thank all of the employees that worked me to purchase my vehicle
Jul 24, 2020
Worked with me to ensure I got my new vehicle at the...
Worked with me to ensure I got my new vehicle at the price I wanted. Salesman was awesome and provide complete customer satisfaction. I will do business again with Regal.
Jul 23, 2020
Great place to buy a car Sell guy was very nice I did a...
Great place to buy a car Sell guy was very nice I did a lot for me to get in my truck very appreciate it
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jun 15, 2020
Best car buying experience bar none! Ray is a fantastic...
Best car buying experience bar none! Ray is a fantastic salesman and made the entire experience seamless from start to finish, not to mention gave me the price I wanted with no haggling.
Rich Bridges
Chevy Sales Specialist
Aug 04, 2020
Great customer service! Very knowledgeable about the...
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle! However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Aug 01, 2020
The experience i had previous to purchasing my car was a...
The experience i had previous to purchasing my car was a real depressing situation I want to thank all of the employees that worked me to purchase my vehicle
Jul 27, 2020
First Chevy purchase
Never thought we'd walk in just to look, and walk out a new Colorado owner. Found exactly the vehicle I was looking for. Rich in sales very personable, a pleasure to work with. Took time with us, made us feel comfortable, answered all our questions and concerns. Looking forward to being a Chevy owner again ( last time was a '66 Impala!). I have never looked forward to buying a vehicle at a dealer, as we've had some very unpleasant experiences in the past with others, but this was a very nice experience.
Jul 21, 2020
Rich was absolutely amazing and very patient with me! I...
Rich was absolutely amazing and very patient with me! I was a first time buyer and I am so happy I picked Regal! Thank you so much Rich you’re awesome!
Jul 18, 2020
Rich was awesome thanks again for making this experience...
Rich was awesome thanks again for making this experience great for me and my family you made it simple an easy even without me being present
Ben Kirkpatrick
Sales Manager
Aug 04, 2020
Great customer service! Very knowledgeable about the...
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle! However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Jun 28, 2020
Really a bunch of nice workers and great place to deal...
Really a bunch of nice workers and great place to deal with every thing went well will send other people to buy a car there
Jun 27, 2020
Sal and team always treat me like family. Will always...
Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.
Jun 23, 2020
Ben and Zaq above and beyond
Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx
May 15, 2020
I was googling the new 2020 Chevy eqwinox and the dealer...
I was googling the new 2020 Chevy eqwinox and the dealer ship called got 2 called an messages offering help, I gave them call made appointment to come in with Matt , supper nice guys very calm good listener supper sweet I enjoyed my day no hassle no stress got car I’ve been wanting for couple yrs now
Stan May
Finance Manager
Jul 13, 2020
Very good experience. The sales person Ray was very good...
Very good experience. The sales person Ray was very good as well as the staff that I met. Was a very pleasant experience. I would recommend Regal Dealerships
Jul 04, 2020
Mr. Rich really was very attentive at all times, I thank...
Mr. Rich really was very attentive at all times, I thank him very much for all his advice and patience to help me decide on my purchase
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jun 28, 2020
Great deal! Great service great salesman! Exactly what I...
Great deal! Great service great salesman! Exactly what I wanted! The car I was delivered to my house over in Lake Hamilton! Be seeing you guys again in September when my wife’s car comes off lease!
Jun 28, 2020
Really a bunch of nice workers and great place to deal...
Really a bunch of nice workers and great place to deal with every thing went well will send other people to buy a car there
Leah Gorman
Chevy Sales Specialist
Jul 11, 2020
Rich is great helped me get out a bad car situation with...
Rich is great helped me get out a bad car situation with the car I had before and got me in a new 2020 malibu I highly recommend rich for all your car needs
Jul 04, 2020
Kind down to earth personality. Came in looking for a...
Kind down to earth personality. Came in looking for a used van for my family of 7. Left with a new 2020 van. Love it. And so happy with our decision.
Jul 02, 2020
I had a wonderful experience with Leah. She made the...
I had a wonderful experience with Leah. She made the whole process very simple and has been great even after the sale was finalized. Very honest and open communication from her and the entire team.
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jun 28, 2020
The service I receive at Regal Chevrolet is always...
The service I receive at Regal Chevrolet is always outstanding, customer service is very professional, willing to help at any time and the time limit is exactly what they’ll see and let you know what’s going on with your vehicle, I appreciate Chevy regal!
Zaqueray Berridge
Chevy Sales Manager
Jul 21, 2020
Rich was absolutely amazing and very patient with me! I...
Rich was absolutely amazing and very patient with me! I was a first time buyer and I am so happy I picked Regal! Thank you so much Rich you’re awesome!
Jul 18, 2020
Great buying experience
I would like to thank Rich Bridges for a great car buying experience. Rich was very diligent in working with us for the best price and a quality vehicle. Rich was eager to make the sale but with no pressure on our part. He was quick on getting back to me by phone and always had the information needed. Closing the deal was easy with Rich , Zaq and Charles doing the final documentations. For a car sale to be in and out within 2-3 hours is a miracle, But, It happened. So in Closing , when anyone is looking for a great deal , Just ask for Rich Bridges and I am sure it will happen. Larry J Boudreau
Jul 10, 2020
had an amazing experience, Rich knew exactly what I was...
had an amazing experience, Rich knew exactly what I was looking for, Zaqureray and Charlie helped get me into it! Thanks for the wonderful experience!
Jul 04, 2020
Mr. Rich really was very attentive at all times, I thank...
Mr. Rich really was very attentive at all times, I thank him very much for all his advice and patience to help me decide on my purchase
Jun 27, 2020
Gave me a good amount for my trade. Felt like i got a...
Gave me a good amount for my trade. Felt like i got a great deal on my truck. Will be back for my next purchase.
Matthew Mackay
Sales Specialist
Jul 03, 2020
The service is usually satisfactory to me.All of the...
The service is usually satisfactory to me. All of the staff are very professional, I have been a customer since 2014. No problems to report. Thanks for everything.
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jun 28, 2020
Really a bunch of nice workers and great place to deal...
Really a bunch of nice workers and great place to deal with every thing went well will send other people to buy a car there
Jun 27, 2020
Gave me a good amount for my trade. Felt like i got a...
Gave me a good amount for my trade. Felt like i got a great deal on my truck. Will be back for my next purchase.
Jun 27, 2020
Sal and team always treat me like family. Will always...
Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.
Meagan Basen
Internet Director
Apr 01, 2020
Good experience
Jarret has been a game-changer for me at regal, i have had issues in the past with some of the service reps. he goes above and beyond for the customer keeping you informed.
Mar 25, 2020
Great service very quick and easy to book. It is also in...
Great service very quick and easy to book. It is also in a convenient location that allowed me to drop of my truck while I worked
Mar 13, 2020
Regal is a very good place to shop for a new or used...
Regal is a very good place to shop for a new or used vehicle. This is my second truck I have bought from Regal and Pete and everyone was great.
Feb 06, 2020
This is the best dealership in Polk County. From top to...
This is the best dealership in Polk County. From top to bottom they prioritize great customer service. They take pride in putting customers in the car of their dreams. Misael Ortega is highly recommended.
Feb 03, 2020
Very professional, glad I went regal,,got a great deal on...
Very professional, glad I went regal,,got a great deal on my impala salesman was great, finance went very professional. Will recommend this dealership anytime. Keep up the great work.
Carlos Ortega
Pre-owned Sales Specialist
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Jun 03, 2020
So thankful for Rich At Regal Chevy. Really went above...
So thankful for Rich At Regal Chevy. Really went above and beyond to help us get a car that fit our needs. Very professional and easy to work with. Always available when i had a question. No fine print or hidden fees. We really enjoyed our experience with Rich at Regal Chevy. We have been doing business there for the past 10 years.
Mar 24, 2020
Fantastic experience - great selection of vehicles to...
Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with
Feb 28, 2020
Brought my car in for an oil change and left $171 less in...
Brought my car in for an oil change and left $171 less in my wallet, it appears the hood latch had broken and the only people under that hood is your crew? I am beyond livid. I will be finding someone else from now on to service my vehicles.
Oct 02, 2019
Excellent dealership low pressure
I strongly recommend orlando Lopez for your next salesman. He goes above and beyond and is very easy to deal with. The dealership is wonderful to deal with.
Caty Gorman
KBB Buying Specialist
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Mar 24, 2020
Fantastic experience - great selection of vehicles to...
Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with
Feb 28, 2020
Brought my car in for an oil change and left $171 less in...
Brought my car in for an oil change and left $171 less in my wallet, it appears the hood latch had broken and the only people under that hood is your crew? I am beyond livid. I will be finding someone else from now on to service my vehicles.
Jan 31, 2020
Regal has made my shopping experience easy and fun. They...
Regal has made my shopping experience easy and fun. They really took the time to help me. I even got a free gift. Thank you Regal!!!!!!
Debbie Rivera
Xchange Specialist
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
May 15, 2020
Professional dealership that is willing to work hard to...
Professional dealership that is willing to work hard to keep customers happy. Rich was willing to help work to find a new car that matched everything I wanted.
Mar 30, 2020
They were very helpful and friendly. Explain what was...
They were very helpful and friendly. Explain what was wrong with my car in the service department. I would recommend this dealership to everyone. Thanks
Mar 13, 2020
Regal is a very good place to shop for a new or used...
Regal is a very good place to shop for a new or used vehicle. This is my second truck I have bought from Regal and Pete and everyone was great.
Steve Chilton
Chevy Service Manager
May 15, 2020
Went for a warrenty repair. Was told I needed additional...
Went for a warrenty repair. Was told I needed additional work that would cost $400. Said okay. They had to order parts. I came back and they said the additional work order was wrong and it would cost closer to $900. I requested a refund for the payment on the parts. It took 6 weeks to get the refund. I went to Chevy Service Center in winter Haven. Got the repair done there for $270.
Feb 22, 2020
Horrible customer service experience. No communication...
Horrible customer service experience. No communication about delays and poor quality of service when checking out. In ability to use giftcard even if states service is allowed.
Dec 27, 2019
Seven Grand
I was greeted, in the usual very professional manner, by an extremely busy service provider, Ms. Lisa. I described the symptoms of my troubles,after which, I was driven home in their shuttle. The next day I was advised of the problem, told parts would be shipped and the issue rectified. Regal did as described. Excellent service!
