Staff
Management
Ben Kirkpatrick
Chevy Sales Manager
Zaqueray Berridge
Chevy Sales Manager
Sal Campisi Jr.
Dealer Principal
Steve Chilton
Chevy Service Manager
Sonny Glover
General Manager
Cris Aviso
Finance Director
Alaina Southern
Assistant
Stacy Marengo
Service BDC Manager
Jarrett Schrom
Chevy Service Adviser
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 04, 2021
Jarett was amazing. He communicated with us every step of...
Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done.
Jun 30, 2021
The staff was courteous knowledgeable efficient. The...
The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. Thanks.
Jun 19, 2021
This dealership has always been good to me.I have always...
This dealership has always been good to me.I have always been treated with respect and they have done everything to help me get out the door happy.
Lisa Guthrie
Chevy Service Advisor
Jul 07, 2021
Lisa was a pleasure to work with. She is right on the...
Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed.
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jun 28, 2021
I went in for a basic tire repair for my truck and...
I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.
Jun 28, 2021
Easy to get in. Customer transportation is great, very...
Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and personality who knows and helps her customers. Thomas Reynolds
Pete Wicher
Chevy Specialist
Jul 08, 2021
If there was a way to give this dealership more stars I...
If there was a way to give this dealership more stars I would! I want to give a public thank you to Pete who was my advisor. It’s because of him I will always come from Miami, Fl to purchase or lease any car I get. I can honestly say I have never had such a wonderful experience such as this one. Before this dealership I would dread buying or leasing any car due to the hassle, stress and negotiating involved. Due to Pete and all the wonderful staff at Regal Chevy this was my first stress free experience and so fast! I was in and out a total of two hours! This is my first Chevy and I have to say I will from now on never have a problem making the 4 hour drive to this dealership and Pete.
Jul 01, 2021
Very professional. Salesman went out of his way to locate...
Very professional. Salesman went out of his way to locate a vehicle in the color I wanted. Everyone I encountered were friendly and well spoken.
Jun 30, 2021
SoFor my experience has been wonderful I hope that the...
SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you
Jun 21, 2021
I came in for my 15000 mile service. I went to the sales...
I came in for my 15000 mile service. I went to the sales department to look at a new Equinox because my lease was ending soon. I met Pete and he showed a 2021 Equinox that came in the day before. He was able to do the early lease buyout and I ended up leasing a new Equinox. Excellent salesman.
Jun 18, 2021
I came in for a routine oil change and tire rotation...
I came in for a routine oil change and tire rotation because I love their service department but I noticed a sign about a trade in upgrade program. The next thing I knew, I was driving home in a brand new vehicle and I love it!
Chris Lashley
Chevy Service Adviser
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 06, 2021
My service advisor did actively communicate while my...
My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.
Jul 05, 2021
Regal Chevrolet is the best Dealership The service...
Regal Chevrolet is the best Dealership The service department are the best The service department representatives Go out their way to Make sure you get the best deals When it comes to servicing your vehicle....
Jun 28, 2021
I went in for a basic tire repair for my truck and...
I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.
Stephen Spong
Chevy Service Adviser
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jun 23, 2021
Great service! Super people! Always on time. Good...
Great service! Super people! Always on time. Good work! We appreciate all of the above!
Jun 19, 2021
Your dealership has been cordial, courteous,...
Your dealership has been cordial, courteous, proffessional in the business I've done there! Have done what they said they would, in a timely manner. Am happy with everything I have been involved with there with everyone! Will use this Dealership in the future.
Jun 11, 2021
The service Dept. messed up my oil change. But, a...
The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!
Jun 02, 2021
The customer service is excellent, timely assistance,...
The customer service is excellent, timely assistance, cordial behavior, efficient communication, I was surprised how fast the service was done. Scheduling the service was easy and fast
Misael Ortega
Chevy Specialist
Jul 20, 2021
Very knowledgeable about their products, Everyone was...
Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop
Jun 25, 2021
Great service at the Regal Chevrolet dealer in Lakeland...
Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service
Jun 10, 2021
It's been 3 weeks, & 2 calls,No bed liner, tint on...
It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!
Jun 02, 2021
I had one of the best experiences at Regal! I walked in &...
I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!
May 04, 2021
Misael was a wonderful salesman he answered every...
Misael was a wonderful salesman he answered every question we had and he was polite and friendly. Thank you for everything the service was excellent
Ben Kirkpatrick
Chevy Sales Manager
Jun 30, 2021
SoFor my experience has been wonderful I hope that the...
SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you
Jun 24, 2021
No issues getting a great deal put together. Dealership...
No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.
Jun 13, 2021
Very friendly and accommodating until I did not receive...
Very friendly and accommodating until I did not receive several items agreed as part of my new car purchase. Never heard back from dealership management.
Mar 22, 2021
I leased a 2021 Chevrolet Silverado from them. Pete found...
I leased a 2021 Chevrolet Silverado from them. Pete found me a great value on a brand new truck when I was looking at used. He walked me on a tour of the dealership and made me feel extremely welcome. Would definitely use this entire team again!! Charlie spent a ton of time making the deal happen. IM LOVING MY NEW TRUCK!!!
Mar 04, 2021
Such a quick and great experience. Our sales rep Pete was...
Such a quick and great experience. Our sales rep Pete was so helpful and nice and found our dream car for us! Regal Chevy is the best place to buy a car!
Stan May
Finance Manager
Jul 20, 2021
Very knowledgeable about their products, Everyone was...
Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
Apr 28, 2021
This Was the best experience I've ever had and Mat and...
This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.
Apr 01, 2021
Dalton did such a great job, he was very prompt and...
Dalton did such a great job, he was very prompt and professional I’ll recommend everyone go check them out if you’re in need of a vehicle.
Feb 12, 2021
Mr. May what’s very nice and helpful I would definitely...
Mr. May what’s very nice and helpful I would definitely buy all my cars from regal long as he is there thank you so much
Matthew Mackay
Chevy Specialist
May 03, 2021
Great service and hospitality Idjdnxjdjd didi didjc...
Great service and hospitality Idjdnxjdjd didi didjc dhdjdid didnf djdidj dhdjdj didjcj dhdjdj dhdjdjd dhdjdjd dbdjdj dhdjd dhdjd djdjd. Djdjd. Djdjd. Djdjd xjjdbd djdjdn hd
Apr 28, 2021
This Was the best experience I've ever had and Mat and...
This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.
Apr 21, 2021
Wonderful staff, very polite, knowledgable. No games. You...
Wonderful staff, very polite, knowledgable. No games. You get what you need. They don't confuse you with silly word play, straight to the point.
Apr 21, 2021
I bought my car here last year and this year. Zaq has...
I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!
Apr 03, 2021
Hi this is ANGEL MEDINA I did stop by Lake Lang Chevrolet...
Hi this is ANGEL MEDINA I did stop by Lake Lang Chevrolet and I had Matthew as a salesman and he did a wonderful job at helping me out we took a truck for a test drive and he treated me very good if I have somebody else to go to a Chevrolet dealer I would send him to Matthew
Zaqueray Berridge
Chevy Sales Manager
Jun 10, 2021
It's been 3 weeks, & 2 calls,No bed liner, tint on...
It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!
Apr 28, 2021
This Was the best experience I've ever had and Mat and...
This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.
Apr 21, 2021
I bought my car here last year and this year. Zaq has...
I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!
Apr 05, 2021
Awesome!!!! Great work, time efficient and awesome people...
Awesome!!!! Great work, time efficient and awesome people to work with!!! There isn’t a single bad thing I could say about the employees, the techs or the service I received.
Mar 08, 2021
I can’t even explain how great these people are. I came...
I can’t even explain how great these people are. I came in mad at the world and left with the biggest smile. Thanks to Zaq,Peter W, Charles, & Chris Mcquestion. You guys are simply amazing. Forever thankful.
Charlie Norwood
Finance Manager
Jul 08, 2021
If there was a way to give this dealership more stars I...
If there was a way to give this dealership more stars I would! I want to give a public thank you to Pete who was my advisor. It’s because of him I will always come from Miami, Fl to purchase or lease any car I get. I can honestly say I have never had such a wonderful experience such as this one. Before this dealership I would dread buying or leasing any car due to the hassle, stress and negotiating involved. Due to Pete and all the wonderful staff at Regal Chevy this was my first stress free experience and so fast! I was in and out a total of two hours! This is my first Chevy and I have to say I will from now on never have a problem making the 4 hour drive to this dealership and Pete.
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jun 25, 2021
Great service at the Regal Chevrolet dealer in Lakeland...
Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service
Jun 21, 2021
I came in for my 15000 mile service. I went to the sales...
I came in for my 15000 mile service. I went to the sales department to look at a new Equinox because my lease was ending soon. I met Pete and he showed a 2021 Equinox that came in the day before. He was able to do the early lease buyout and I ended up leasing a new Equinox. Excellent salesman.
Jun 19, 2021
Your dealership has been cordial, courteous,...
Your dealership has been cordial, courteous, proffessional in the business I've done there! Have done what they said they would, in a timely manner. Am happy with everything I have been involved with there with everyone! Will use this Dealership in the future.
Melissa Ragonese
Service Advisor
Jul 08, 2021
Everyone was very professional, customer oriented, and...
Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 02, 2021
Clean and nice staff very professional good location for...
Clean and nice staff very professional good location for Lakeland.
Jul 01, 2021
Melissa was great...communication was on point and...
Melissa was great...communication was on point and everybody was courteous...only complaint vacuum should be included in the wash..pretty basic service only makes sense..
Jul 01, 2021
Melissa is the best service person I have ever dealt...
Melissa is the best service person I have ever dealt with. I was not impressed with sales but am very impressed with the service department. Thank you Melissa!
Paul Clason
Service Advisor
Jul 08, 2021
Everyone was very professional, customer oriented, and...
Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 06, 2021
I waited all day for oil change because they lost a part...
I waited all day for oil change because they lost a part and then they said that I was too far out of the way for them to do this again to come pick me up really not too pleasant
Jul 06, 2021
My service advisor did actively communicate while my...
My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.
Jun 30, 2021
Every employee we were in contact with were very friendly...
Every employee we were in contact with were very friendly and polite. Ricky Custodio made the purchasing process very stress free. He was very professional and followed through with his promised commitments. Josh Woodard in finance was very thorough in his coverage of the financial agreements. Paul Clason was great in the service department. He got our vehicle scheduled and work completed as promised and on time. Special call out to Dianne in the parts department as she was very helpful getting the extra accessories ordered and shipped for my new truck. Great new vehicle buying experience. Definitely recommend this dealership to all my friends.
Ricky Custodio
Chevy Specialist
Jun 30, 2021
Every employee we were in contact with were very friendly...
Every employee we were in contact with were very friendly and polite. Ricky Custodio made the purchasing process very stress free. He was very professional and followed through with his promised commitments. Josh Woodard in finance was very thorough in his coverage of the financial agreements. Paul Clason was great in the service department. He got our vehicle scheduled and work completed as promised and on time. Special call out to Dianne in the parts department as she was very helpful getting the extra accessories ordered and shipped for my new truck. Great new vehicle buying experience. Definitely recommend this dealership to all my friends.
Jun 30, 2021
Disappoint i buy a use pick up and sale person dint tell...
Disappoint i buy a use pick up and sale person dint tell me that the car was in to crashes and old mats and tires.
Jun 30, 2021
Awesome salesman. Thanks for helping me out. He went...
Awesome salesman. Thanks for helping me out. He went above and beyond to make sure I had all the information need to get a new truck.
Jun 29, 2021
Ricky helped me get my used 2500 truck! He made it easy...
Ricky helped me get my used 2500 truck! He made it easy to work and made the experience amazing! Definitely recommend!
Jun 24, 2021
No issues getting a great deal put together. Dealership...
No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.
Sal Campisi Jr.
Dealer Principal
Jun 07, 2021
Going to Regal for service is always easy, fast and a...
Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work
Jun 28, 2020
Sal has well trained staff. Lisa documented all repairs...
Sal has well trained staff. Lisa documented all repairs recommended without pressure to perform them. Repairs were made in 2 visits that were approved and curtesy van was nice option
Jun 27, 2020
Sal and team always treat me like family. Will always...
Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.
Jun 23, 2020
Ben and Zaq above and beyond
Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx
May 06, 2020
The salesman was diligent and worked very hard to get the...
The salesman was diligent and worked very hard to get the best deal available to us. The management was very supportive and the finance manager was awesome
Stefanie Short
Chevy Specialist
Jun 15, 2021
Awesome service. Great experience. Very happy witj the...
Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
May 04, 2021
Only issue I had is when I got on Interstate my tire...
Only issue I had is when I got on Interstate my tire pressure gauge came on I put air in my tires at at gas station and the light is still on
Mar 22, 2021
I leased a 2021 Chevrolet Silverado from them. Pete found...
I leased a 2021 Chevrolet Silverado from them. Pete found me a great value on a brand new truck when I was looking at used. He walked me on a tour of the dealership and made me feel extremely welcome. Would definitely use this entire team again!! Charlie spent a ton of time making the deal happen. IM LOVING MY NEW TRUCK!!!
Mar 17, 2021
I have nothing but praise for Regal Chevrolet service...
I have nothing but praise for Regal Chevrolet service department. My wife and I are Snow Birds and here in Florida for 5 months during the winter. We start receiving service emails and discount coupons close to the required time of service. Facility is clean and service and service is excellent.
Issa Bendeck
Chevy Specialist
Jun 30, 2021
SoFor my experience has been wonderful I hope that the...
SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
Apr 26, 2021
Easy set up of appointments, my service advisor, Jarrett...
Easy set up of appointments, my service advisor, Jarrett was ready to help and get checked in and ready for servicing. Very good service again. Thank you all
Apr 21, 2021
Wonderful staff, very polite, knowledgable. No games. You...
Wonderful staff, very polite, knowledgable. No games. You get what you need. They don't confuse you with silly word play, straight to the point.
Apr 12, 2021
Great place .Everyone was friendly and nice. Very...
Great place .Everyone was friendly and nice. Very professional. I would recommend anyone to go there and get a new car. They work with everyone.
Steve Chilton
Chevy Service Manager
Jun 11, 2021
The service Dept. messed up my oil change. But, a...
The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!
May 21, 2021
Sanchez, my tech, was very knowledgeable, fast, and very...
Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!
Apr 22, 2021
Technicians are not knowledgeable at all. They play the...
Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission
Nov 11, 2020
everyone at Regal that i have dealt with have been...
everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .
Oct 16, 2020
After spending $2,000 in Maintenance on my 2015 Colorado...
After spending $2,000 in Maintenance on my 2015 Colorado I was very disappointed; I did what was recommended (as I thought) by Chevrolet (The Manufacturer) at 100,000 miles; Transmission, Brakes, Brake Fluid Flush, Radiator Fluid Flush, Plugs and a Fuel System Flush as Recomend by the Regal, that was not Mentioned/Recomend by Chevrolet (also replaced a T conection on one of the Coolant lines). There was no walk/test drive to let me know how everything went; I had to open the hood to figure see if the work was performed or not, I then realized that my brake fluid reservoir was not closed... I was a bit skeptical since the color of the Brake Fluid was the same as before (though it should of been clear, because it was just flushed). Next day I went and Talked to Service Manager and he apologized, and took it back to clean a bit the mess left by Service and to assure they did the Brake Fluid Flush, say they did it... What I'm more concerned is the fact that Chevrolet Recommends a Transmission Filter change at 50K and 100K miles and I thought that after spending all that Money at the required miles it was done, but no, they just do a Transmission Fluid Flush; Dealer tell me it's not Recommended and that's why they didn't do it...The same about the Sparkplugs, they just did the Plugs ($20 part), not the Coils, charging almost $300, and I thought it was all included and done, since is recommended by Chevrolet... If you care for your vehicle make sure you contact Chevrolet as I am going to do and Report the incident, the negligence (that could of cost my life), and pricing (since I learned by calling another Service Dealer that I paid 30% more for the same service)...
Caty Gorman
KBB Buying Specialist
Apr 16, 2021
NO they won't top off fluids, NO they can't document tire...
NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why it's low for 89.00. So while Sal says YES, some in service say NO. I get a call from a young person who does not seem really interested in my satisfaction but wants to know, anyway. Told her the price charged was slightly different from the amount texted to me. Suffered through a loud soap opera during my wait only to find a remote kind of hidden by the coffee machine. Maybe I just got a day that everyone was sick of customers or maybe the staff is just burned out on service with a smile and tired of having a YES CAN DO attitude. I only spoke to a few people and maybe the others were ok I don't know. I appreciate the special price for the happy hour oil change but feel all customers should really be treated the same regardless of the price. It ended up costing me nearly 100.00 anyway. Kind of left me with the feeling that there's a lot of pressure to make money in service dept. at the expense of really good customer service.
Jan 20, 2021
Leah and Katie were absolutely wonderful! Going above and...
Leah and Katie were absolutely wonderful! Going above and beyond: they made my experience so easy, effortless, and special. I left with my dream car!
Nov 10, 2020
They are amazing and very trust worthy. We have bought 5...
They are amazing and very trust worthy. We have bought 5 vehicles from them and our daughters first car. They will always keep our business
Jul 01, 2020
well. Few years Ago I I bought one of my vehicle at that...
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
Mar 24, 2020
Fantastic experience - great selection of vehicles to...
Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with
Sonny Glover
General Manager
May 21, 2021
Sanchez, my tech, was very knowledgeable, fast, and very...
Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!
Jan 07, 2021
Once experiencing Regal Chevrolet and the fantastic folks...
Once experiencing Regal Chevrolet and the fantastic folks there, I won’t go anywhere else. There’s is far above any other dealership that I’ve experienced in over 50 years if car buying in the four states I have resided in. Thanks once again to Regal Chevrolet!!
Nov 11, 2020
everyone at Regal that i have dealt with have been...
everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .
Oct 13, 2020
Purchased a 2020 Silverado 2500 and it rides great. Pete...
Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!
Cris Aviso
Finance Director
Jun 23, 2021
Great service! Super people! Always on time. Good...
Great service! Super people! Always on time. Good work! We appreciate all of the above!
Jun 15, 2021
Awesome service. Great experience. Very happy witj the...
Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice
Michelle Sorongon
Chevy Specialist
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
Alaina Southern
Assistant
May 21, 2021
Sanchez, my tech, was very knowledgeable, fast, and very...
Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!
Sales
Pete Wicher
Chevy Specialist
Misael Ortega
Chevy Specialist
Matthew Mackay
Chevy Specialist
Ricky Custodio
Chevy Specialist
Issa Bendeck
Chevy Specialist
Caty Gorman
KBB Buying Specialist
Rick Gaddis
Chevy Specialist
Jarrett Schrom
Chevy Service Adviser
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 04, 2021
Jarett was amazing. He communicated with us every step of...
Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done.
Jun 30, 2021
The staff was courteous knowledgeable efficient. The...
The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. Thanks.
Jun 19, 2021
This dealership has always been good to me.I have always...
This dealership has always been good to me.I have always been treated with respect and they have done everything to help me get out the door happy.
Lisa Guthrie
Chevy Service Advisor
Jul 07, 2021
Lisa was a pleasure to work with. She is right on the...
Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed.
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jun 28, 2021
I went in for a basic tire repair for my truck and...
I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.
Jun 28, 2021
Easy to get in. Customer transportation is great, very...
Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and personality who knows and helps her customers. Thomas Reynolds
Pete Wicher
Chevy Specialist
Jul 08, 2021
If there was a way to give this dealership more stars I...
If there was a way to give this dealership more stars I would! I want to give a public thank you to Pete who was my advisor. It’s because of him I will always come from Miami, Fl to purchase or lease any car I get. I can honestly say I have never had such a wonderful experience such as this one. Before this dealership I would dread buying or leasing any car due to the hassle, stress and negotiating involved. Due to Pete and all the wonderful staff at Regal Chevy this was my first stress free experience and so fast! I was in and out a total of two hours! This is my first Chevy and I have to say I will from now on never have a problem making the 4 hour drive to this dealership and Pete.
Jul 01, 2021
Very professional. Salesman went out of his way to locate...
Very professional. Salesman went out of his way to locate a vehicle in the color I wanted. Everyone I encountered were friendly and well spoken.
Jun 30, 2021
SoFor my experience has been wonderful I hope that the...
SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you
Jun 21, 2021
I came in for my 15000 mile service. I went to the sales...
I came in for my 15000 mile service. I went to the sales department to look at a new Equinox because my lease was ending soon. I met Pete and he showed a 2021 Equinox that came in the day before. He was able to do the early lease buyout and I ended up leasing a new Equinox. Excellent salesman.
Jun 18, 2021
I came in for a routine oil change and tire rotation...
I came in for a routine oil change and tire rotation because I love their service department but I noticed a sign about a trade in upgrade program. The next thing I knew, I was driving home in a brand new vehicle and I love it!
Chris Lashley
Chevy Service Adviser
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 06, 2021
My service advisor did actively communicate while my...
My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.
Jul 05, 2021
Regal Chevrolet is the best Dealership The service...
Regal Chevrolet is the best Dealership The service department are the best The service department representatives Go out their way to Make sure you get the best deals When it comes to servicing your vehicle....
Jun 28, 2021
I went in for a basic tire repair for my truck and...
I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.
Stephen Spong
Chevy Service Adviser
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jun 23, 2021
Great service! Super people! Always on time. Good...
Great service! Super people! Always on time. Good work! We appreciate all of the above!
Jun 19, 2021
Your dealership has been cordial, courteous,...
Your dealership has been cordial, courteous, proffessional in the business I've done there! Have done what they said they would, in a timely manner. Am happy with everything I have been involved with there with everyone! Will use this Dealership in the future.
Jun 11, 2021
The service Dept. messed up my oil change. But, a...
The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!
Jun 02, 2021
The customer service is excellent, timely assistance,...
The customer service is excellent, timely assistance, cordial behavior, efficient communication, I was surprised how fast the service was done. Scheduling the service was easy and fast
Misael Ortega
Chevy Specialist
Jul 20, 2021
Very knowledgeable about their products, Everyone was...
Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop
Jun 25, 2021
Great service at the Regal Chevrolet dealer in Lakeland...
Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service
Jun 10, 2021
It's been 3 weeks, & 2 calls,No bed liner, tint on...
It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!
Jun 02, 2021
I had one of the best experiences at Regal! I walked in &...
I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!
May 04, 2021
Misael was a wonderful salesman he answered every...
Misael was a wonderful salesman he answered every question we had and he was polite and friendly. Thank you for everything the service was excellent
Ben Kirkpatrick
Chevy Sales Manager
Jun 30, 2021
SoFor my experience has been wonderful I hope that the...
SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you
Jun 24, 2021
No issues getting a great deal put together. Dealership...
No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.
Jun 13, 2021
Very friendly and accommodating until I did not receive...
Very friendly and accommodating until I did not receive several items agreed as part of my new car purchase. Never heard back from dealership management.
Mar 22, 2021
I leased a 2021 Chevrolet Silverado from them. Pete found...
I leased a 2021 Chevrolet Silverado from them. Pete found me a great value on a brand new truck when I was looking at used. He walked me on a tour of the dealership and made me feel extremely welcome. Would definitely use this entire team again!! Charlie spent a ton of time making the deal happen. IM LOVING MY NEW TRUCK!!!
Mar 04, 2021
Such a quick and great experience. Our sales rep Pete was...
Such a quick and great experience. Our sales rep Pete was so helpful and nice and found our dream car for us! Regal Chevy is the best place to buy a car!
Stan May
Finance Manager
Jul 20, 2021
Very knowledgeable about their products, Everyone was...
Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
Apr 28, 2021
This Was the best experience I've ever had and Mat and...
This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.
Apr 01, 2021
Dalton did such a great job, he was very prompt and...
Dalton did such a great job, he was very prompt and professional I’ll recommend everyone go check them out if you’re in need of a vehicle.
Feb 12, 2021
Mr. May what’s very nice and helpful I would definitely...
Mr. May what’s very nice and helpful I would definitely buy all my cars from regal long as he is there thank you so much
Matthew Mackay
Chevy Specialist
May 03, 2021
Great service and hospitality Idjdnxjdjd didi didjc...
Great service and hospitality Idjdnxjdjd didi didjc dhdjdid didnf djdidj dhdjdj didjcj dhdjdj dhdjdjd dhdjdjd dbdjdj dhdjd dhdjd djdjd. Djdjd. Djdjd. Djdjd xjjdbd djdjdn hd
Apr 28, 2021
This Was the best experience I've ever had and Mat and...
This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.
Apr 21, 2021
Wonderful staff, very polite, knowledgable. No games. You...
Wonderful staff, very polite, knowledgable. No games. You get what you need. They don't confuse you with silly word play, straight to the point.
Apr 21, 2021
I bought my car here last year and this year. Zaq has...
I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!
Apr 03, 2021
Hi this is ANGEL MEDINA I did stop by Lake Lang Chevrolet...
Hi this is ANGEL MEDINA I did stop by Lake Lang Chevrolet and I had Matthew as a salesman and he did a wonderful job at helping me out we took a truck for a test drive and he treated me very good if I have somebody else to go to a Chevrolet dealer I would send him to Matthew
Zaqueray Berridge
Chevy Sales Manager
Jun 10, 2021
It's been 3 weeks, & 2 calls,No bed liner, tint on...
It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!
Apr 28, 2021
This Was the best experience I've ever had and Mat and...
This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.
Apr 21, 2021
I bought my car here last year and this year. Zaq has...
I bought my car here last year and this year. Zaq has been amazing to work with. Matthew was great with keeping me informed and answering questions. I have interacted with Miseal who is always friendly and helpful, and Charlie in the financing department who made the process enjoyable. Thank you everyone at regal!
Apr 05, 2021
Awesome!!!! Great work, time efficient and awesome people...
Awesome!!!! Great work, time efficient and awesome people to work with!!! There isn’t a single bad thing I could say about the employees, the techs or the service I received.
Mar 08, 2021
I can’t even explain how great these people are. I came...
I can’t even explain how great these people are. I came in mad at the world and left with the biggest smile. Thanks to Zaq,Peter W, Charles, & Chris Mcquestion. You guys are simply amazing. Forever thankful.
Charlie Norwood
Finance Manager
Jul 08, 2021
If there was a way to give this dealership more stars I...
If there was a way to give this dealership more stars I would! I want to give a public thank you to Pete who was my advisor. It’s because of him I will always come from Miami, Fl to purchase or lease any car I get. I can honestly say I have never had such a wonderful experience such as this one. Before this dealership I would dread buying or leasing any car due to the hassle, stress and negotiating involved. Due to Pete and all the wonderful staff at Regal Chevy this was my first stress free experience and so fast! I was in and out a total of two hours! This is my first Chevy and I have to say I will from now on never have a problem making the 4 hour drive to this dealership and Pete.
Jul 07, 2021
Communication gaps on status of your vehicle. If you...
Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.
Jun 25, 2021
Great service at the Regal Chevrolet dealer in Lakeland...
Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service
Jun 21, 2021
I came in for my 15000 mile service. I went to the sales...
I came in for my 15000 mile service. I went to the sales department to look at a new Equinox because my lease was ending soon. I met Pete and he showed a 2021 Equinox that came in the day before. He was able to do the early lease buyout and I ended up leasing a new Equinox. Excellent salesman.
Jun 19, 2021
Your dealership has been cordial, courteous,...
Your dealership has been cordial, courteous, proffessional in the business I've done there! Have done what they said they would, in a timely manner. Am happy with everything I have been involved with there with everyone! Will use this Dealership in the future.
Melissa Ragonese
Service Advisor
Jul 08, 2021
Everyone was very professional, customer oriented, and...
Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 02, 2021
Clean and nice staff very professional good location for...
Clean and nice staff very professional good location for Lakeland.
Jul 01, 2021
Melissa was great...communication was on point and...
Melissa was great...communication was on point and everybody was courteous...only complaint vacuum should be included in the wash..pretty basic service only makes sense..
Jul 01, 2021
Melissa is the best service person I have ever dealt...
Melissa is the best service person I have ever dealt with. I was not impressed with sales but am very impressed with the service department. Thank you Melissa!
Paul Clason
Service Advisor
Jul 08, 2021
Everyone was very professional, customer oriented, and...
Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.
Jul 06, 2021
Brought the truck in because the back window is leaking....
Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.
Jul 06, 2021
I waited all day for oil change because they lost a part...
I waited all day for oil change because they lost a part and then they said that I was too far out of the way for them to do this again to come pick me up really not too pleasant
Jul 06, 2021
My service advisor did actively communicate while my...
My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.
Jun 30, 2021
Every employee we were in contact with were very friendly...
Every employee we were in contact with were very friendly and polite. Ricky Custodio made the purchasing process very stress free. He was very professional and followed through with his promised commitments. Josh Woodard in finance was very thorough in his coverage of the financial agreements. Paul Clason was great in the service department. He got our vehicle scheduled and work completed as promised and on time. Special call out to Dianne in the parts department as she was very helpful getting the extra accessories ordered and shipped for my new truck. Great new vehicle buying experience. Definitely recommend this dealership to all my friends.
Ricky Custodio
Chevy Specialist
Jun 30, 2021
Every employee we were in contact with were very friendly...
Every employee we were in contact with were very friendly and polite. Ricky Custodio made the purchasing process very stress free. He was very professional and followed through with his promised commitments. Josh Woodard in finance was very thorough in his coverage of the financial agreements. Paul Clason was great in the service department. He got our vehicle scheduled and work completed as promised and on time. Special call out to Dianne in the parts department as she was very helpful getting the extra accessories ordered and shipped for my new truck. Great new vehicle buying experience. Definitely recommend this dealership to all my friends.
Jun 30, 2021
Disappoint i buy a use pick up and sale person dint tell...
Disappoint i buy a use pick up and sale person dint tell me that the car was in to crashes and old mats and tires.
Jun 30, 2021
Awesome salesman. Thanks for helping me out. He went...
Awesome salesman. Thanks for helping me out. He went above and beyond to make sure I had all the information need to get a new truck.
Jun 29, 2021
Ricky helped me get my used 2500 truck! He made it easy...
Ricky helped me get my used 2500 truck! He made it easy to work and made the experience amazing! Definitely recommend!
Jun 24, 2021
No issues getting a great deal put together. Dealership...
No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.
Sal Campisi Jr.
Dealer Principal
Jun 07, 2021
Going to Regal for service is always easy, fast and a...
Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work
Jun 28, 2020
Sal has well trained staff. Lisa documented all repairs...
Sal has well trained staff. Lisa documented all repairs recommended without pressure to perform them. Repairs were made in 2 visits that were approved and curtesy van was nice option
Jun 27, 2020
Sal and team always treat me like family. Will always...
Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.
Jun 23, 2020
Ben and Zaq above and beyond
Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx
May 06, 2020
The salesman was diligent and worked very hard to get the...
The salesman was diligent and worked very hard to get the best deal available to us. The management was very supportive and the finance manager was awesome
Stefanie Short
Chevy Specialist
Jun 15, 2021
Awesome service. Great experience. Very happy witj the...
Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
May 04, 2021
Only issue I had is when I got on Interstate my tire...
Only issue I had is when I got on Interstate my tire pressure gauge came on I put air in my tires at at gas station and the light is still on
Mar 22, 2021
I leased a 2021 Chevrolet Silverado from them. Pete found...
I leased a 2021 Chevrolet Silverado from them. Pete found me a great value on a brand new truck when I was looking at used. He walked me on a tour of the dealership and made me feel extremely welcome. Would definitely use this entire team again!! Charlie spent a ton of time making the deal happen. IM LOVING MY NEW TRUCK!!!
Mar 17, 2021
I have nothing but praise for Regal Chevrolet service...
I have nothing but praise for Regal Chevrolet service department. My wife and I are Snow Birds and here in Florida for 5 months during the winter. We start receiving service emails and discount coupons close to the required time of service. Facility is clean and service and service is excellent.
Issa Bendeck
Chevy Specialist
Jun 30, 2021
SoFor my experience has been wonderful I hope that the...
SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you
Jun 02, 2021
Great salesman was very help-full was very knowledgeable...
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
Apr 26, 2021
Easy set up of appointments, my service advisor, Jarrett...
Easy set up of appointments, my service advisor, Jarrett was ready to help and get checked in and ready for servicing. Very good service again. Thank you all
Apr 21, 2021
Wonderful staff, very polite, knowledgable. No games. You...
Wonderful staff, very polite, knowledgable. No games. You get what you need. They don't confuse you with silly word play, straight to the point.
Apr 12, 2021
Great place .Everyone was friendly and nice. Very...
Great place .Everyone was friendly and nice. Very professional. I would recommend anyone to go there and get a new car. They work with everyone.
Steve Chilton
Chevy Service Manager
Jun 11, 2021
The service Dept. messed up my oil change. But, a...
The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!
May 21, 2021
Sanchez, my tech, was very knowledgeable, fast, and very...
Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!
Apr 22, 2021
Technicians are not knowledgeable at all. They play the...
Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission
Nov 11, 2020
everyone at Regal that i have dealt with have been...
everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .
Oct 16, 2020
After spending $2,000 in Maintenance on my 2015 Colorado...
After spending $2,000 in Maintenance on my 2015 Colorado I was very disappointed; I did what was recommended (as I thought) by Chevrolet (The Manufacturer) at 100,000 miles; Transmission, Brakes, Brake Fluid Flush, Radiator Fluid Flush, Plugs and a Fuel System Flush as Recomend by the Regal, that was not Mentioned/Recomend by Chevrolet (also replaced a T conection on one of the Coolant lines). There was no walk/test drive to let me know how everything went; I had to open the hood to figure see if the work was performed or not, I then realized that my brake fluid reservoir was not closed... I was a bit skeptical since the color of the Brake Fluid was the same as before (though it should of been clear, because it was just flushed). Next day I went and Talked to Service Manager and he apologized, and took it back to clean a bit the mess left by Service and to assure they did the Brake Fluid Flush, say they did it... What I'm more concerned is the fact that Chevrolet Recommends a Transmission Filter change at 50K and 100K miles and I thought that after spending all that Money at the required miles it was done, but no, they just do a Transmission Fluid Flush; Dealer tell me it's not Recommended and that's why they didn't do it...The same about the Sparkplugs, they just did the Plugs ($20 part), not the Coils, charging almost $300, and I thought it was all included and done, since is recommended by Chevrolet... If you care for your vehicle make sure you contact Chevrolet as I am going to do and Report the incident, the negligence (that could of cost my life), and pricing (since I learned by calling another Service Dealer that I paid 30% more for the same service)...
Caty Gorman
KBB Buying Specialist
Apr 16, 2021
NO they won't top off fluids, NO they can't document tire...
NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why