Staff

Management

Ben Kirkpatrick

Ben Kirkpatrick

Chevy Sales Manager
46 Reviews
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Zaqueray Berridge

Zaqueray Berridge

Chevy Sales Manager
37 Reviews
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Sal Campisi Jr.

Sal Campisi Jr.

Dealer Principal
12 Reviews
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Steve Chilton

Steve Chilton

Chevy Service Manager
10 Reviews
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Sonny Glover

Sonny Glover

General Manager
4 Reviews
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Cris Aviso

Cris Aviso

Finance Director
3 Reviews
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Alaina Southern

Alaina Southern

Assistant
1 Review
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Jarrett Schrom

Jarrett Schrom

Chevrolet Service Consultant
Dealership Experience 4 years 8 months
Industry Experience 6 years 6 months
Recent Reviews

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 04, 2021

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Jarett was amazing. He communicated with us every step of...

Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done.

Jun 30, 2021

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The staff was courteous knowledgeable efficient. The...

The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. Thanks.

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Lisa Guthrie

Lisa Guthrie

Chevy Service Advisor
Dealership Experience 12 years
Industry Experience 20 years 8 months
Recent Reviews

Jun 27, 2022

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Lisa has always had my interest at heart.

Lisa has always had my interest at heart. Very good to me and I will give her a thumbs up.

Jul 07, 2021

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Lisa was a pleasure to work with. She is right on the...

Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jun 28, 2021

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I went in for a basic tire repair for my truck and...

I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.

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Pete Wicher

Pete Wicher

Chevy Specialist
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Jun 15, 2022

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They were very nice, and worked with us on getting our

They were very nice, and worked with us on getting our new vehicle here and worked with our schedules

Mar 01, 2022

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Very Good experience Peter was great and so was Stan very

Very Good experience Peter was great and so was Stan very professional and would recommend to anyone

Feb 07, 2022

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Thanks you Stan Da Man you did amazing job thank you for...

Thanks you Stan Da Man you did amazing job thank you for everything you did

Nov 13, 2021

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Great experience from start to finish. Pete did an...

Great experience from start to finish. Pete did an awesome job. Very happy with the process.

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Chris Lashley

Chris Lashley

Chevy Service Advisor
Recent Reviews

Apr 15, 2022

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Put the truck in five times in one year and still issue

Put the truck in five times in one year and still issue was not fixed. Was told by Chris the service manager why don’t we fix it ourselves.

Mar 08, 2022

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Good service, overall good experience.

Good service, overall good experience. I was not expecting to purchase a new vehicle today but things happen and was very pleased with my purchase and service I received, thanks!

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 05, 2021

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My service advisor did actively communicate while my...

My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.

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Stan May

Stan May

Finance Manager
Dealership Experience 22 years 5 months
Industry Experience 22 years 5 months
Born & raised in Polk County, I am very involved in our community. Auburndale knows me best as "Stan-The-Man", because they know that I am here to help them. Which is one of the reasons that brought me to Regal Lakeland 21 years ago, they hold the same community values as myself. Always giving to those that have provided and kept us in business. Lakeland PAL (Police Athletic League), Aurburndale Highschool, & NAACP are just a few of the organizations that I am highly involved in. As the Finance Manager of Regal Chevrolet, Kia & Pre-owned Superstore, I am here to make sure that your experience at Regal Lakeland is not your average car buying experience.
Recent Reviews

Sep 26, 2022

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If you want a good price on a vehicle this is not the

If you want a good price on a vehicle this is not the place and make sure you have all paperwork for your warrant or you won’t ever get it I should have went elsewhere

Aug 17, 2022

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Ricky was a great sales man.

Ricky was a great sales man. He knew exactly what I wanted in a car. I never have experienced great service like I had there a regal. I walked out a happy person! I definitely will be returning in the future.

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Jun 15, 2022

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They were very nice, and worked with us on getting our

They were very nice, and worked with us on getting our new vehicle here and worked with our schedules

Jun 07, 2022

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I had an amazing experience at Regal Chevrolet.

I had an amazing experience at Regal Chevrolet. I went in feeling nervous and expecting to be taken advantage of but I left feeling like a Super Star with a brand new car. Thanks Regal!

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Misael Ortega

Misael Ortega

Chevy Specialist
Recent Reviews

Jul 20, 2021

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Very knowledgeable about their products, Everyone was...

Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop

Jun 25, 2021

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Great service at the Regal Chevrolet dealer in Lakeland...

Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Jun 01, 2021

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I had one of the best experiences at Regal! I walked in &...

I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!

May 04, 2021

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Misael was a wonderful salesman he answered every...

Misael was a wonderful salesman he answered every question we had and he was polite and friendly. Thank you for everything the service was excellent

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Ben Kirkpatrick

Ben Kirkpatrick

Chevy Sales Manager
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 24, 2021

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No issues getting a great deal put together. Dealership...

No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.

Jun 12, 2021

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Very friendly and accommodating until I did not receive...

Very friendly and accommodating until I did not receive several items agreed as part of my new car purchase. Never heard back from dealership management.

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Matthew Mackay

Matthew Mackay

Chevy Specialist
Contact Me
Dealership Experience 2 years 10 months
Industry Experience 2 years 10 months
Come to Regal and allow me to assist you shop for a new car! I will show you a truly different experience.
Recent Reviews

Sep 26, 2022

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If you want a good price on a vehicle this is not the

If you want a good price on a vehicle this is not the place and make sure you have all paperwork for your warrant or you won’t ever get it I should have went elsewhere

Jun 07, 2022

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I had an amazing experience at Regal Chevrolet.

I had an amazing experience at Regal Chevrolet. I went in feeling nervous and expecting to be taken advantage of but I left feeling like a Super Star with a brand new car. Thanks Regal!

May 31, 2022

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Every one was very friendly and worked with me on getting

Every one was very friendly and worked with me on getting me into my new car , from Rick when I first had my test drive to mike and Dan , thank you all.

May 24, 2022

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We went to a few dealerships before we found regal and

We went to a few dealerships before we found regal and now we are customers for life. Our salesman Matt was the best and Stan Da Man was, well, the man. Thanks 😊

Mar 08, 2022

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Good service, overall good experience.

Good service, overall good experience. I was not expecting to purchase a new vehicle today but things happen and was very pleased with my purchase and service I received, thanks!

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Zaqueray Berridge

Zaqueray Berridge

Chevy Sales Manager
Dealership Experience 3 years 5 months
Industry Experience 10 years 9 months
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Nov 17, 2021

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I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

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Melissa Ragonese

Melissa Ragonese

Service Advisor
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Jul 08, 2021

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Everyone was very professional, customer oriented, and...

Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 02, 2021

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Clean and nice staff very professional good location for...

Clean and nice staff very professional good location for Lakeland.

Jul 01, 2021

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Melissa was great...communication was on point and...

Melissa was great...communication was on point and everybody was courteous...only complaint vacuum should be included in the wash..pretty basic service only makes sense..

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Ricky Custodio

Ricky Custodio

Chevy Specialist
Contact Me
Dealership Experience 1 years 11 months
Recent Reviews

Aug 17, 2022

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Ricky was a great sales man.

Ricky was a great sales man. He knew exactly what I wanted in a car. I never have experienced great service like I had there a regal. I walked out a happy person! I definitely will be returning in the future.

Feb 11, 2022

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Very kind good service very polite they were very helpful...

Very kind good service very polite they were very helpful explain everything every doubt we had

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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Awesome salesman. Thanks for helping me out. He went...

Awesome salesman. Thanks for helping me out. He went above and beyond to make sure I had all the information need to get a new truck.

Jun 30, 2021

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Disappoint i buy a use pick up and sale person dint tell...

Disappoint i buy a use pick up and sale person dint tell me that the car was in to crashes and old mats and tires.

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Issa Bendeck

Issa Bendeck

Chevy Specialist
Contact Me
Industry Experience 7 years 5 months
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Sal Campisi Jr.

Sal Campisi Jr.

Dealer Principal
Recent Reviews

Jun 07, 2021

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Going to Regal for service is always easy, fast and a...

Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work

Jun 28, 2020

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Sal has well trained staff. Lisa documented all repairs...

Sal has well trained staff. Lisa documented all repairs recommended without pressure to perform them. Repairs were made in 2 visits that were approved and curtesy van was nice option

Jun 27, 2020

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Sal and team always treat me like family. Will always...

Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.

Jun 23, 2020

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Ben and Zaq above and beyond

Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx

May 06, 2020

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The salesman was diligent and worked very hard to get the...

The salesman was diligent and worked very hard to get the best deal available to us. The management was very supportive and the finance manager was awesome

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Steve Chilton

Steve Chilton

Chevy Service Manager
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Aug 14, 2021

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Extremely professional and approachable. Steve handled a...

Extremely professional and approachable. Steve handled a very uncomfortable situation that I encountered with one of the drivers (Richard) and followed up to help diffuse said situation.

Jun 11, 2021

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The service Dept. messed up my oil change. But, a...

The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Apr 22, 2021

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Technicians are not knowledgeable at all. They play the...

Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission

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Caty Gorman

Caty Gorman

KBB Buying Specialist
Recent Reviews

Apr 16, 2021

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NO they won't top off fluids, NO they can't document tire...

NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why it's low for 89.00. So while Sal says YES, some in service say NO. I get a call from a young person who does not seem really interested in my satisfaction but wants to know, anyway. Told her the price charged was slightly different from the amount texted to me. Suffered through a loud soap opera during my wait only to find a remote kind of hidden by the coffee machine. Maybe I just got a day that everyone was sick of customers or maybe the staff is just burned out on service with a smile and tired of having a YES CAN DO attitude. I only spoke to a few people and maybe the others were ok I don't know. I appreciate the special price for the happy hour oil change but feel all customers should really be treated the same regardless of the price. It ended up costing me nearly 100.00 anyway. Kind of left me with the feeling that there's a lot of pressure to make money in service dept. at the expense of really good customer service.

Jan 20, 2021

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Leah and Katie were absolutely wonderful! Going above and...

Leah and Katie were absolutely wonderful! Going above and beyond: they made my experience so easy, effortless, and special. I left with my dream car!

Nov 10, 2020

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They are amazing and very trust worthy. We have bought 5...

They are amazing and very trust worthy. We have bought 5 vehicles from them and our daughters first car. They will always keep our business

Jul 01, 2020

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well. Few years Ago I I bought one of my vehicle at that...

well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.

Mar 24, 2020

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Fantastic experience - great selection of vehicles to...

Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with

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Sonny Glover

Sonny Glover

General Manager
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Jan 07, 2021

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Once experiencing Regal Chevrolet and the fantastic folks...

Once experiencing Regal Chevrolet and the fantastic folks there, I won’t go anywhere else. There’s is far above any other dealership that I’ve experienced in over 50 years if car buying in the four states I have resided in. Thanks once again to Regal Chevrolet!!

Nov 11, 2020

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everyone at Regal that i have dealt with have been...

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .

Oct 12, 2020

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Purchased a 2020 Silverado 2500 and it rides great. Pete...

Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!

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Cris Aviso

Cris Aviso

Finance Director
Recent Reviews

Aug 18, 2021

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Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

Jun 23, 2021

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Great service! Super people! Always on time. Good...

Great service! Super people! Always on time. Good work! We appreciate all of the above!

Jun 15, 2021

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Awesome service. Great experience. Very happy witj the...

Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice

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Rick Gaddis

Rick Gaddis

Chevy Specialist
Recent Reviews

May 31, 2022

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Every one was very friendly and worked with me on getting

Every one was very friendly and worked with me on getting me into my new car , from Rick when I first had my test drive to mike and Dan , thank you all.

Apr 15, 2022

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The purchase of my Tahoe was super easy they kept me

The purchase of my Tahoe was super easy they kept me informed on the build and delivery process while waiting for it to arrive.

Dec 21, 2021

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They worked out the details and delivered the vehicle 100...

They worked out the details and delivered the vehicle 100 miles to my front door. Very nice people and excellent customer service.

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Sunset Flemings

Sunset Flemings

Chevy Specialist
Recent Reviews

Feb 10, 2022

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I had a fantastic experience with Regal Chevy, and more...

I had a fantastic experience with Regal Chevy, and more specifically with Sunset Flemings. He was so helpful and patient while I made a decision to purchase a new vehicle. He got me a great deal and communicated with me regularly while waiting for the vehicle to be delivered. He even put a bow on it and had it ready to go when I arrived from Clearwater to pick it up. He was a pleasure to work with all around! Stan the (finance) man was also very polite and helpful. I would absolutely go back to Regal again.

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Michelle Sorongon

Michelle Sorongon

Chevy Specialist
Recent Reviews

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Alaina Southern

Alaina Southern

Assistant
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

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Ryan Shaw

Ryan Shaw

Kelly Blue Book Purchasing Specialist
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    Ricky Custodio

    Ricky Custodio

    Chevy Specialist

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    Pete Wicher

    Chevy Specialist

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    Misael Ortega

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    52 Reviews
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    Matthew Mackay

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    43 Reviews
    Issa Bendeck

    Issa Bendeck

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    Caty Gorman

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    7 Reviews
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    Rick Gaddis

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    Sunset Flemings

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    Ryan Shaw

    Kelly Blue Book Purchasing Specialist

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Pete Wicher

Pete Wicher

Chevy Specialist
112 Reviews
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Misael Ortega

Misael Ortega

Chevy Specialist
52 Reviews
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Matthew Mackay

Matthew Mackay

Chevy Specialist
43 Reviews
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Ricky Custodio

Ricky Custodio

Chevy Specialist
17 Reviews
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Issa Bendeck

Issa Bendeck

Chevy Specialist
14 Reviews
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Caty Gorman

Caty Gorman

KBB Buying Specialist
7 Reviews
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Rick Gaddis

Rick Gaddis

Chevy Specialist
3 Reviews
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Sunset Flemings

Sunset Flemings

Chevy Specialist
1 Review
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Jarrett Schrom

Jarrett Schrom

Chevrolet Service Consultant
Dealership Experience 4 years 8 months
Industry Experience 6 years 6 months
Recent Reviews

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 04, 2021

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Jarett was amazing. He communicated with us every step of...

Jarett was amazing. He communicated with us every step of the way and was very prompt when it came to getting things done.

Jun 30, 2021

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The staff was courteous knowledgeable efficient. The...

The staff was courteous knowledgeable efficient. The facility was very clean and accommodating. The wait time was very good . The free car wash was a great perk . Service writer Jarrett very organized. Thanks.

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Lisa Guthrie

Lisa Guthrie

Chevy Service Advisor
Dealership Experience 12 years
Industry Experience 20 years 8 months
Recent Reviews

Jun 27, 2022

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Lisa has always had my interest at heart.

Lisa has always had my interest at heart. Very good to me and I will give her a thumbs up.

Jul 07, 2021

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Lisa was a pleasure to work with. She is right on the...

Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jun 28, 2021

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I went in for a basic tire repair for my truck and...

I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck.

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Pete Wicher

Pete Wicher

Chevy Specialist
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Jun 15, 2022

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They were very nice, and worked with us on getting our

They were very nice, and worked with us on getting our new vehicle here and worked with our schedules

Mar 01, 2022

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Very Good experience Peter was great and so was Stan very

Very Good experience Peter was great and so was Stan very professional and would recommend to anyone

Feb 07, 2022

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Thanks you Stan Da Man you did amazing job thank you for...

Thanks you Stan Da Man you did amazing job thank you for everything you did

Nov 13, 2021

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Great experience from start to finish. Pete did an...

Great experience from start to finish. Pete did an awesome job. Very happy with the process.

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Chris Lashley

Chris Lashley

Chevy Service Advisor
Recent Reviews

Apr 15, 2022

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Put the truck in five times in one year and still issue

Put the truck in five times in one year and still issue was not fixed. Was told by Chris the service manager why don’t we fix it ourselves.

Mar 08, 2022

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Good service, overall good experience.

Good service, overall good experience. I was not expecting to purchase a new vehicle today but things happen and was very pleased with my purchase and service I received, thanks!

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 06, 2021

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Communication gaps on status of your vehicle. If you...

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed.

Jul 05, 2021

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My service advisor did actively communicate while my...

My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to date I have not received my refund.

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Stan May

Stan May

Finance Manager
Dealership Experience 22 years 5 months
Industry Experience 22 years 5 months
Born & raised in Polk County, I am very involved in our community. Auburndale knows me best as "Stan-The-Man", because they know that I am here to help them. Which is one of the reasons that brought me to Regal Lakeland 21 years ago, they hold the same community values as myself. Always giving to those that have provided and kept us in business. Lakeland PAL (Police Athletic League), Aurburndale Highschool, & NAACP are just a few of the organizations that I am highly involved in. As the Finance Manager of Regal Chevrolet, Kia & Pre-owned Superstore, I am here to make sure that your experience at Regal Lakeland is not your average car buying experience.
Recent Reviews

Sep 26, 2022

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If you want a good price on a vehicle this is not the

If you want a good price on a vehicle this is not the place and make sure you have all paperwork for your warrant or you won’t ever get it I should have went elsewhere

Aug 17, 2022

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Ricky was a great sales man.

Ricky was a great sales man. He knew exactly what I wanted in a car. I never have experienced great service like I had there a regal. I walked out a happy person! I definitely will be returning in the future.

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Jun 15, 2022

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They were very nice, and worked with us on getting our

They were very nice, and worked with us on getting our new vehicle here and worked with our schedules

Jun 07, 2022

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I had an amazing experience at Regal Chevrolet.

I had an amazing experience at Regal Chevrolet. I went in feeling nervous and expecting to be taken advantage of but I left feeling like a Super Star with a brand new car. Thanks Regal!

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Misael Ortega

Misael Ortega

Chevy Specialist
Recent Reviews

Jul 20, 2021

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Very knowledgeable about their products, Everyone was...

Very knowledgeable about their products, Everyone was polite and caring. Very patient about answering all questions. The building was clean and a friendly atmosphere.We were offered refreshments and it was a nice place to shop

Jun 25, 2021

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Great service at the Regal Chevrolet dealer in Lakeland...

Great service at the Regal Chevrolet dealer in Lakeland Florida the sales man was very helpful and he took his time with as to provide good service

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Jun 01, 2021

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I had one of the best experiences at Regal! I walked in &...

I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!

May 04, 2021

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Misael was a wonderful salesman he answered every...

Misael was a wonderful salesman he answered every question we had and he was polite and friendly. Thank you for everything the service was excellent

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Ben Kirkpatrick

Ben Kirkpatrick

Chevy Sales Manager
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 24, 2021

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No issues getting a great deal put together. Dealership...

No issues getting a great deal put together. Dealership staff kept me moving along and took care of my trade in. Definitely one of.my better dealership experiences.

Jun 12, 2021

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Very friendly and accommodating until I did not receive...

Very friendly and accommodating until I did not receive several items agreed as part of my new car purchase. Never heard back from dealership management.

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Matthew Mackay

Matthew Mackay

Chevy Specialist
Contact Me
Dealership Experience 2 years 10 months
Industry Experience 2 years 10 months
Come to Regal and allow me to assist you shop for a new car! I will show you a truly different experience.
Recent Reviews

Sep 26, 2022

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Employee Rating

If you want a good price on a vehicle this is not the

If you want a good price on a vehicle this is not the place and make sure you have all paperwork for your warrant or you won’t ever get it I should have went elsewhere

Jun 07, 2022

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I had an amazing experience at Regal Chevrolet.

I had an amazing experience at Regal Chevrolet. I went in feeling nervous and expecting to be taken advantage of but I left feeling like a Super Star with a brand new car. Thanks Regal!

May 31, 2022

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Every one was very friendly and worked with me on getting

Every one was very friendly and worked with me on getting me into my new car , from Rick when I first had my test drive to mike and Dan , thank you all.

May 24, 2022

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We went to a few dealerships before we found regal and

We went to a few dealerships before we found regal and now we are customers for life. Our salesman Matt was the best and Stan Da Man was, well, the man. Thanks 😊

Mar 08, 2022

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Good service, overall good experience.

Good service, overall good experience. I was not expecting to purchase a new vehicle today but things happen and was very pleased with my purchase and service I received, thanks!

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Zaqueray Berridge

Zaqueray Berridge

Chevy Sales Manager
Dealership Experience 3 years 5 months
Industry Experience 10 years 9 months
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Nov 17, 2021

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I spent over a week car shopping and it ended up in tears...

I spent over a week car shopping and it ended up in tears after every other dealer. Regal made it so easy and so much fun to get a new car and the team at regal was just so awesome! Thank you to Matt especially for making the car buying process so easy!

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Jun 10, 2021

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It's been 3 weeks, & 2 calls,No bed liner, tint on...

It's been 3 weeks, & 2 calls,No bed liner, tint on windows have discolor spots, got a used package of wheel locks, problems w/maintenance plan!!!!

Apr 27, 2021

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This Was the best experience I've ever had and Mat and...

This Was the best experience I've ever had and Mat and his boss were wonderful they made sure i was happy.i love my car thank you all very much.

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Melissa Ragonese

Melissa Ragonese

Service Advisor
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Jul 08, 2021

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Everyone was very professional, customer oriented, and...

Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely is an asset to your company.

Jul 06, 2021

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Brought the truck in because the back window is leaking....

Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time.

Jul 02, 2021

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Clean and nice staff very professional good location for...

Clean and nice staff very professional good location for Lakeland.

Jul 01, 2021

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Melissa was great...communication was on point and...

Melissa was great...communication was on point and everybody was courteous...only complaint vacuum should be included in the wash..pretty basic service only makes sense..

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Ricky Custodio

Ricky Custodio

Chevy Specialist
Contact Me
Dealership Experience 1 years 11 months
Recent Reviews

Aug 17, 2022

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Ricky was a great sales man.

Ricky was a great sales man. He knew exactly what I wanted in a car. I never have experienced great service like I had there a regal. I walked out a happy person! I definitely will be returning in the future.

Feb 11, 2022

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Very kind good service very polite they were very helpful...

Very kind good service very polite they were very helpful explain everything every doubt we had

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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Awesome salesman. Thanks for helping me out. He went...

Awesome salesman. Thanks for helping me out. He went above and beyond to make sure I had all the information need to get a new truck.

Jun 30, 2021

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Disappoint i buy a use pick up and sale person dint tell...

Disappoint i buy a use pick up and sale person dint tell me that the car was in to crashes and old mats and tires.

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Issa Bendeck

Issa Bendeck

Chevy Specialist
Contact Me
Industry Experience 7 years 5 months
Recent Reviews

Sep 06, 2021

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Always helpful and looking out for my best interests....

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase.

Aug 16, 2021

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Great customer service. They were able to help us when no...

Great customer service. They were able to help us when no one else could. Very friendly and understanding of our situation. Glad they were around to help us

Aug 09, 2021

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I am very happy and blessed that I got this amazing team...

I am very happy and blessed that I got this amazing team at Lakeland Regal Chevrolet to help me with my car buying process. They were all very polite and helpful.

Jun 30, 2021

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SoFor my experience has been wonderful I hope that the...

SoFor my experience has been wonderful I hope that the county is that I experience at this location is the same this day and every day thank you

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Sal Campisi Jr.

Sal Campisi Jr.

Dealer Principal
Recent Reviews

Jun 07, 2021

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Going to Regal for service is always easy, fast and a...

Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work

Jun 28, 2020

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Sal has well trained staff. Lisa documented all repairs...

Sal has well trained staff. Lisa documented all repairs recommended without pressure to perform them. Repairs were made in 2 visits that were approved and curtesy van was nice option

Jun 27, 2020

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Sal and team always treat me like family. Will always...

Sal and team always treat me like family. Will always return. Due to scheduling they volunteered to bring truck to me. Just a usual great experience.

Jun 23, 2020

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Ben and Zaq above and beyond

Two guys that worked hard making me happy and then some.Always a good experience. Even helped out by bringing the new truck to my house. thx

May 06, 2020

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The salesman was diligent and worked very hard to get the...

The salesman was diligent and worked very hard to get the best deal available to us. The management was very supportive and the finance manager was awesome

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Steve Chilton

Steve Chilton

Chevy Service Manager
Recent Reviews

Aug 12, 2022

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The sales team was able to turn our very stressful

The sales team was able to turn our very stressful situation into a very good and easy going situation. They made the process of buying a new car so easy for us.

Aug 14, 2021

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Extremely professional and approachable. Steve handled a...

Extremely professional and approachable. Steve handled a very uncomfortable situation that I encountered with one of the drivers (Richard) and followed up to help diffuse said situation.

Jun 11, 2021

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The service Dept. messed up my oil change. But, a...

The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Apr 22, 2021

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Technicians are not knowledgeable at all. They play the...

Technicians are not knowledgeable at all. They play the guessing game when diagnosing my car I spent 956 on a part I didn’t need after I was told I needed another part the whole time I needed a new transmission

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Caty Gorman

Caty Gorman

KBB Buying Specialist
Recent Reviews

Apr 16, 2021

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NO they won't top off fluids, NO they can't document tire...

NO they won't top off fluids, NO they can't document tire pressure, they will do that point inspection whatever that is. Charged me 69.00 for one lug nut even though the tires were already off for the rotation. Did not put sticker for oil change next time had to go in and get a handwritten one. Did not reset the oil life on the radio, had to call and the cashier walked me through it and even let me send her pics of my radio buttons on her phone. I thought it said low coolant asked if they would check it. NO have to bring in for inspection see why it's low for 89.00. So while Sal says YES, some in service say NO. I get a call from a young person who does not seem really interested in my satisfaction but wants to know, anyway. Told her the price charged was slightly different from the amount texted to me. Suffered through a loud soap opera during my wait only to find a remote kind of hidden by the coffee machine. Maybe I just got a day that everyone was sick of customers or maybe the staff is just burned out on service with a smile and tired of having a YES CAN DO attitude. I only spoke to a few people and maybe the others were ok I don't know. I appreciate the special price for the happy hour oil change but feel all customers should really be treated the same regardless of the price. It ended up costing me nearly 100.00 anyway. Kind of left me with the feeling that there's a lot of pressure to make money in service dept. at the expense of really good customer service.

Jan 20, 2021

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Leah and Katie were absolutely wonderful! Going above and...

Leah and Katie were absolutely wonderful! Going above and beyond: they made my experience so easy, effortless, and special. I left with my dream car!

Nov 10, 2020

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They are amazing and very trust worthy. We have bought 5...

They are amazing and very trust worthy. We have bought 5 vehicles from them and our daughters first car. They will always keep our business

Jul 01, 2020

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well. Few years Ago I I bought one of my vehicle at that...

well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.

Mar 24, 2020

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Fantastic experience - great selection of vehicles to...

Fantastic experience - great selection of vehicles to choose from , super nice sales team to work with throughout the process - and best price of the many locations we inquired with

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Sonny Glover

Sonny Glover

General Manager
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

Jan 07, 2021

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Once experiencing Regal Chevrolet and the fantastic folks...

Once experiencing Regal Chevrolet and the fantastic folks there, I won’t go anywhere else. There’s is far above any other dealership that I’ve experienced in over 50 years if car buying in the four states I have resided in. Thanks once again to Regal Chevrolet!!

Nov 11, 2020

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everyone at Regal that i have dealt with have been...

everyone at Regal that i have dealt with have been awesome. so professional but also super courteous ! and so patience since i am a new car owner and unsure about some of the process & extra benefits .

Oct 12, 2020

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Purchased a 2020 Silverado 2500 and it rides great. Pete...

Purchased a 2020 Silverado 2500 and it rides great. Pete my sales rep. I highly recommend working with him. He will go out of his way to help you get what you are looking for. Thank you again everyone at Regal!!!

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Cris Aviso

Cris Aviso

Finance Director
Recent Reviews

Aug 18, 2021

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Out of all my car buying experiences, this by far was the...

Out of all my car buying experiences, this by far was the was the best. Everyone was kind and helpful. They worked with me to get the payments I wanted and had me on my way.

Jun 23, 2021

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Great service! Super people! Always on time. Good...

Great service! Super people! Always on time. Good work! We appreciate all of the above!

Jun 15, 2021

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Awesome service. Great experience. Very happy witj the...

Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice

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Rick Gaddis

Rick Gaddis

Chevy Specialist
Recent Reviews

May 31, 2022

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Every one was very friendly and worked with me on getting

Every one was very friendly and worked with me on getting me into my new car , from Rick when I first had my test drive to mike and Dan , thank you all.

Apr 15, 2022

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The purchase of my Tahoe was super easy they kept me

The purchase of my Tahoe was super easy they kept me informed on the build and delivery process while waiting for it to arrive.

Dec 21, 2021

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They worked out the details and delivered the vehicle 100...

They worked out the details and delivered the vehicle 100 miles to my front door. Very nice people and excellent customer service.

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Sunset Flemings

Sunset Flemings

Chevy Specialist
Recent Reviews

Feb 10, 2022

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I had a fantastic experience with Regal Chevy, and more...

I had a fantastic experience with Regal Chevy, and more specifically with Sunset Flemings. He was so helpful and patient while I made a decision to purchase a new vehicle. He got me a great deal and communicated with me regularly while waiting for the vehicle to be delivered. He even put a bow on it and had it ready to go when I arrived from Clearwater to pick it up. He was a pleasure to work with all around! Stan the (finance) man was also very polite and helpful. I would absolutely go back to Regal again.

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Michelle Sorongon

Michelle Sorongon

Chevy Specialist
Recent Reviews

Jun 02, 2021

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Great salesman was very help-full was very knowledgeable...

Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe

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Alaina Southern

Alaina Southern

Assistant
Recent Reviews

May 21, 2021

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Sanchez, my tech, was very knowledgeable, fast, and very...

Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!

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Ryan Shaw

Ryan Shaw

Kelly Blue Book Purchasing Specialist
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    Ricky Custodio

    Ricky Custodio

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    17 Reviews
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    Pete Wicher

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    Misael Ortega

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    Matthew Mackay

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    Issa Bendeck

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    Caty Gorman

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    7 Reviews
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    Rick Gaddis

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    3 Reviews
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    Michelle Sorongon

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    Sunset Flemings

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    Ryan Shaw

    Kelly Blue Book Purchasing Specialist

Service

Jarrett Schrom

Jarrett Schrom

Chevrolet Service Consultant
262 Reviews
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Lisa Guthrie

Lisa Guthrie

Chevy Service Advisor
253 Reviews
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Chris Lashley

Chris Lashley

Chevy Service Advisor
91 Reviews
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Melissa Ragonese

Melissa Ragonese

Service Advisor
33 Reviews
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Jarrett Schrom

Jarrett Schrom

Chevrolet Service Consultant
Dealership Experience 4 years 8 months
Industry Experience 6 years 6 months
Recent Reviews

Aug 16, 2021

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