Customer Testimonials
I came in for a routine oil change and tire rotation because I love their service department but I noticed a sign about a trade in upgrade program. The next thing I knew, I was driving home in a brand new vehicle and I love it!
As usual very good, friendly and helpful. Was a little busy this time so it was hard to do work whilst waiting as not enough desks.
We,ve been dealing with Regal (Olds, Kia and Chevy) for 26 years now. Great service. They always explain everything and once furnished a loaner car while they did the work.
Jarrett was very helpful, Kind of an emergency fix he worked me in kept in contact with me though the whole process. Car was ready when he said it would be.
too expensive
Awesome service. Great experience. Very happy witj the vehicle. Would recommend the dealership to to anyone looking to by an vehicle. Everyone is very nice
I recommend A Customer The professionalism They are friendly. They help you get the vehicle you want. I have bought all my Cars From Pete he is Awesome.
Great customer service from staff, were able to answer all my questions thru their knowledge and experience.
Service department must be under staffed. On the third appointment they finally had time to service my vehicle. Lisa was very helpful. Thank goodness it was a covered repair.
Good people! Lisa and Kenny did a good job and customer service. I will recommend this to everyone. Kenny explained and go for the best!
The service Dept. messed up my oil change. But, a manager, Steve Chilton, made things right by fixing the problem. He made a trip to me and my truck is now better. Thank you!
We were very pleased with our recent service dept visit. Everyone was helpful in figuring out the problem and helping us figure out a plan to proceed. Thank
Regal provides Great service and friendly/knowledgeable staff. The scheduling process is easy, if needed they shuttle you to work and back, as per your schedule.
I will forever be very thankful for Ricky’s greatest friendly customer service, guidance. This young man went above and beyond to explain the process through everything. Took my previous vehicle in for maintenance check up and came out with a brand new truck unexpectedly.. 😂 but I love it. Thanks Ricky!
Regal Chevrolet staff is very nice and professional. Always available to answer any question one may have. This is my go to place for vehicle service.
Great customer service. The only thing I would say is with me being there right at 7am the lobby should not have been dirty. It’s one thing if it’s just one or 2 things but there was trash on the tables and floors. And the tables I was at was covered in black stuff.
Going to Regal for service is always easy, fast and a great experience. When people care it makes a difference and Regal’s team always cares. Thank you for the wonderful work
The service guys was very helpful and kept us informed with what was going on with our vehicle. they gave my wife and I great service.
Ricky and Charlie were great to deal with. Excellent customer service, beautiful cars at great prices. This dealership is a place that I would recommend to all my friends and family.
The customer service is excellent, timely assistance, cordial behavior, efficient communication, I was surprised how fast the service was done. Scheduling the service was easy and fast
Great salesman was very help-full was very knowledgeable sorry but can’t add to that thank you thank you and have a great day and stay safe
Was very impressed with your service process. Jarret was great to work with and was good at keeping me updated. To this point the work performed has been acceptable.
All I what to know is how many times do I have to feel out a survey?????????????
I was disappointed with the mechanic who service my AC. I believe he should have checked the vacuum test before giving me back my vehicle with a leak in The evaporator. It cost me 2 more days without my vehicle. The service department was excellent.
I had one of the best experiences at Regal! I walked in & instantly felt at home. Misael was one of the nicest people to work with. From the start, I never felt rushed & he made everything I hoped for come true! Charlie in Finance was also incredible to work with & answered the millions of questions I had without hesitation. I’d recommend this dealership over & over!!!
Pete is awesome! He helped us so much during our recent vehicle purchase! Regal takes great care of their customers. Stop in and let Pete help you find that car you want!
They always provide prompt courteous service. They explain everything they are doing in great detail. Never any surpriseswithwhat they do. I appreciate there service and would recommend.
Mike did a great job he is a very good man we go to you because we trust you and kind ❤ we will give Mike 110% great job Mike thanks to all
Ricky Custodio- Was our sales guy and guess what I came out with truck if anyone needs a vehicle and fantastic friendly service this is your guy I would love to give this guy right here 1000 stars- kudos to Ricky Thanks Ricky☺️
Good courteous service
My experience was professional and I left feeling like I was treated fairly. This wasn’t my first purchase from Regal Chevrolet. Treating customers with respect will always bring back repeat business. Thank you!
Very friendly staff and quality service. Always very eager to help in any way possible. I would definitely recommend this dealership was in and out quickly for an oil change
Very friendly staff and quality service . Always very eager to help in any way possible. I would definitely recommend this dealership to anyone who needs great service.
Was in and out quickly for and oil change friendly service, will recommend regal Chevrolet Lakeland florida go see them there waiting for you ! Thanks
It's true when they say that "patience is a virtue" Indeed I learned this through my experience; though it took a little longer then I anticipated it was well worth the wait. I am so relieved to have working A/C once again in the Ole girl! Thank you Jarret and your team for taking pride in your jobs as it's quite obvious that nothing is more satisfying then pleasing your customers 😀😉😊
Take my vehicle to Regal Chevrolet for service. Great service friendly staff and they always get the job done quickly. I will continue to take my vehicle to Regal Chevrolet for service.
Great experience
I had a scheduled appointment and the service took more time than expected. Also my extended warranty did not apply to my service. Unaware it had expired because my understanding was 60,000 miles yet Paul said my service wasn’t covered. Very disappointed!
They were very professional and helpful on getting me in and out on a reasonable time. the work was done right. the lady at the service counter was very knowable in assisting me
Awesome service. Ran over a nail and had to have a tire replaced. She also changed the oil and got the car washed for me.
Easy processing
I am very happy with the service I received when we went to the dealer. Ricky, the salesman went above and beyond to help us.
The staff was very friendly and the service was excellent but we were not able to find the problem with the brakes but they are keeping an eye on the problem
Everyone is friendly no pressure. My car was fixed the way I wanted. Explained all my questions that I had. I would recommend Regal to anyone.
Excellent service and pricing.
Just boughht my first truck, a 2017 Colorado and Your body shop was the best in dealing with my repair. Parts department let me down with an order I placed that they never completed, I had to contact them after a couple of weeks to find out it was never placed.
I was very pleased with the service for my broken air conditioner. It was a labor intense job and was done professionally. Jarrett was great!
It’s cool it’s all right it is a handy please but I don’t like replacing an air conditioning coil not quite four years down the road that sucks
On very short notice your service department was able to get my Pontiac G6 up and running again. Jared and the rest of the folks in service always do and always have done a fantastic job!
Great service , great people , I needed my truck by 1:30 jarret called me Before 1:00 letting me know it was ready early , he went above and beyond to make sure it was done
Stephen Sponge was great to work with a very big asset to Regal. His getting our vehicle in immediately was a life saver with needing a new battery.
I traded a vehicle for another vehicle
Evap valve and rocker arm
Great customer service and fast and speedy service. Check in and drop off was easy. Shuttle to my job was nice and friendly. Awesome job
Everyone was really nice and helpful. Very quick service as well for a busy Saturday. Thanks again Regal Chevy! I will be looking to trade my car in very soon with you all.
Sanchez, my tech, was very knowledgeable, fast, and very friendly. I was impressed with his patience, explaining compressor replacement process. Thanks to the whole team!
Very courteous and helpful fair priced, was in and out quickly, I did have an appointment, it was great, and they even washed my car
Chris is AWESOME!!!! He’s by far the best service guy I’ve ever met! Matter a fact, he’s the only one I want to deal with!
They did everything that they were supposed to do quickly and efficiently. The service staff was friendly and helpful. I don’t know what else to say.
Great service nothing spectacular I needed a oil change and car wash I wanted it vacuumed too but didn’t realize they were no longer offered as part of the service
My experience with Chevy service as always been excellent. This time was no different everything was completed quickly And completely. Stephen did an excellent job from the beginning until I received my keys to leave. My mistake was costly but their performance was priceless Thank you again for an excellent job well done.
I may be basis because my husband works there, but this company is truly family. They have been a blessing to us when we needed it the most.
Clean, courteous,&quick service.But I miss the popcorn in the waiting area . Area was clean.But no popcorn.will come back when I need service again
Had an 8:30 appointment for an oil change. Dropped off at 8:15. Was told it would be 3 hours before they got to it. They had several others to do. What good is an appointment if it isn't going to be honored?
Regal was a wonderful experience.
My oil change went exactly as planned, in and out with no issues. Steve is polite, courteous, professional and was very focused on detail. No doubt he is a true asset to this company.
Estoy realmente encantado con el profesionalismo en los trabajos que han hecho en mi equinox 2016. Pero sobre todo por las atenciones que he recibido en general por el personal altamente calificado. En especial de la sta. Melissa Ragonese y el Sr. Paul Clason, personas muy profesionales, atentas, serviciales, pero sobre todo de una calidad humana ya no muy frecuente en estos tiempos. Muchas gracias por empresas como ustedes y personas como ellos que nos inspiran a los demás a seguir mejorando. Muchas felicidades. Atte. Alberto Martínez Empresario Independiente
Thank you very much for the customer service and the great job you did on my sons truck. Continue to do a great job on servicing.
Misael Ortega, muy buena attention y profecional
Maintenance and headlight bulb replacement I have been going to and referring car buyers to Tegal dice around 1985 .. all setusgued customers bought snd service there both North and south stores service departments.
So, to be honest, I would recommend this dealership for the vehicle selection and the value of the deal. However, I’ll admit there was more of a “negotiation game” played here than I would have preferred. In addition, I feel the dealership in general is bad at communicating, another big negative. But, if you’re like me and you’re willing to take your time, pull the info you need out of others, and willing to walk away this is the place for you. Saying all that, I still really liked all the guys I worked with - they ...
Recall notice. Service center was good.
Fast, courteous, professional. Steve is Rock star status and a true asset to his company.
Pete was very knowledgeable
If you can't be straight forward when asked a question,ask same question several times. No, will rate what I truly feel that day
Excellent and efficient service from Regal service center. Last appointment was set up by email service. The service worked great. Nice to observe team effort
Fantastic maintenance work done on my '15 Silverado. Done professionally in a timely manner. Highly recommended and will be having future work done. Can't go wrong with Regal Chevrolet!
Bought a vehicle from them
Great job good service.
Excellent service 👍
Great service
I was pleased with the service and the quick turnaround. The price for the work was high. I will compare prices more judiciously if I have a comparative service job in the future.
I had a great experience. Very nice, answered all my questions and gave me advice on when an how to get additional work done on my truck.
Awesome service
The staff accepted me as a walk in and checked my tires for nails or damage, since my left front tire looked low. Not a long wait!
My Service Advisor Jarrett Schrom does a great job of taking care of his customers. I received Text Message’s and phone call for updates. Great Great Service!!!
Everything was fine
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